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SIM1 not provisioned

Sonia19
2: Seeker
2: Seeker

During a call to Vodafone customer service my phone dropped out and i got a SIM1 not provisioned message.  I'm not a new customer  and it's not a new SIM card .... any ideas anyone? Thanks

2 REPLIES 2

hrym
17: Community Champion
17: Community Champion

The first thing I'd try is taking the card out and cleaning the contacts - just wipe with a soft cloth.   It that and a simple restart don't work, the next step would be a replacement SIM.   Vodafone shops should be open soon (afaik) and that would be the quickest route.  Take photo and address ID and they'll be able to give you a new one and activate it for you.

Andy
Moderator
Moderator

Hi @Sonia19 If you are still experiencing any issues with this, could you contact us by clicking here and we will happily take a look at your account so we can get to the bottom of this 😊