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Sky sports mobile tv app not working

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2: Seeker

My android phone has updated recently and ever since my sky sports mobile app hasn't been working just keeps saying check network coverage this is on WiFi and 4g it doesn't make sense I've deleted and reinstalled no luck

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2: Seeker

Hi guys I went into a Vodafone shop and simple fix was if you hold down on the app it says something like app info click on that find data storage and clear data and cache then re open the app it will still say check network coverage but if you leave it for roughly 30 secs it will start up it used to eb instant but for some reason it's now really slow but works fine once in the app hope this helps and we can all enjoy the big games cheers ⚽

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Moderator

This isn't good to see @Butley123. I'm sorry you're experiencing difficulty using the Sky Sports app. Is it just this that you're experiencing problems with, or are any other apps affected?

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2: Seeker

I am having exactly the same problem, really annoying can't watch the football missing all the big games, how can this be resolved? 

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2: Seeker

Hi Mark, I recently signed up to my new Red Entertainment package with Vodafone and selected the sky sports mobile tv option. I downloaded the app as instructed but when I open it, the app says check network coverage. I have tried to restart my phone and deleted and reinstalled the app to no avail.

 

Please can you assist?

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Administrator

@Tmg07 @Saf1 Hi both, it's a shame your Sky Sports Mobile TV isn't currently working, but we'd be happy to help get you up and running 🙂

We'll need to access your account to do this, so please get in touch using the link in my private message

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1: Seeker

Also having the same issue on wifi (tried work home and partners) and 4g, uninstalled and reinstalled and still no joy, same message every time!

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2: Seeker

I have been speaking to the Red entertainment technical team over the phone and they don't know why this is happening either. We have tried unsubscribing and then sending through the text again with the link to choose what package on the red entertainment offer then installing the app again but that still comes up with no network coverage message. The person on the phone said this issue probably somehting to do with Sky and will check with them and call me back and let me know....problems occur I guess but surprised that nobody knows anything about this and that somehting like an issue regardless of who's problem it is to fix can go on for this amount of time??? 

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1: Seeker

This has been happening to me however I seem to have found a way to at least get the app working even though its not a full fix... 

 

When opening the first time the app says 'check network coverage'. If I come immediately back out of the app and go straight back in to it the message dissappears and the app begins to load. It takes a lifetime (up to 60 seconds🤣) to come on but at least this method gets it working in the meantime while they fix it.

Hope it works for you

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2: Seeker

Hi guys I went into a Vodafone shop and simple fix was if you hold down on the app it says something like app info click on that find data storage and clear data and cache then re open the app it will still say check network coverage but if you leave it for roughly 30 secs it will start up it used to eb instant but for some reason it's now really slow but works fine once in the app hope this helps and we can all enjoy the big games cheers ⚽

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2: Seeker

Thanks for the tip guys, I have tried this and I managed to get past the message and into the app.. But after selecting any of the channels we get in our package and pressing on the Vodafone customer option, it takes me to the sky customer log in bit... I guess I'm am still stuck :-(

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2: Seeker

Thanks for the help guys all working now. @saf I had the same issue but I just disconnected from the WiFi and pressed the button when it asks you to sign in for the Vodafone link. Then the confirmation is done via your vodafone signal. 

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Moderator

I'm glad to see you're able to access the Sky Sports app @Butley123 and your tip sounds like it's done the trick for @Tmg07.

Can you let us know if you're still experiencing difficulty accessing it @Saf1 and we'll be happy to take another look into this for you.

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2: Seeker

Yes still the same problem 

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Administrator

@Saf1 I've just had a check of our inbox and I can't see a message from yourself. If you've previously been in contact using the private message I sent, please let us know your unique reference number - this looks like [#12233445]. 

If you didn't get in touch last time I sent the private message over, please do so this time so we're able to take a closer look into your Sky Sports Mobile TV issue 😊

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3: Seeker

Hi Guys,

I cannot seem to access my SkySports Mobile TV app even though my Sky ID and login a fine.

It has been working well for over 4 years...  I have been paying £4.99 a month for Pack 1 & Pack 2 as I am a loyal customer and I have been using this service separately due to my previous sim only 12 month deal running out in 2017 that included both packs.  As a result I carried on paying for my sim only deal for over 2 years as the deal was a good one with a line discout that expires in May 2019, whilst also seperately paying for the SkySports Mobile TV service.  On the 20th of this month I decided to sign up for another Sim only Red Entertainment deal for 12 months with more GBs on offer and this also inlcluded the SkySports mobile TV pack...

Since upgrading to another 12 month sim only deal with the Skysports Mobile TV App (pack 1 and 2 incIuded due to loyalty etc) I keep getting error messages when trying to use the SkySports Mobile TV App even though I am down as subscibed to the service on the Vodafone system.

I first spoke to a Vodafone customer service team member who advised me that it was a problem with Sky and gave me the number to contact them.  After spending about 20 minutes speaking to a Sky representative, I was informed after they done a check on their systems that it was a Vodafone problem to deal with as both my Sky ID and password were ok on their system.

I have since spoken to 2 Vodafone customer service representatives since the 24th and still nothing has been resolved... even though they have called me back 2/3 times each... on both occiasions being told that the issue is being looked into and to wait 48 hours...

 

I have deleted the app off my iphone about 5/6 times (deletes App and data etc) and reinstalled it with no joy in getting the issue resolved...  Also i have even changed the password on my Sky ID as well which works fine as I can login to the SkySports Mobile TV App without no issues, but I cannot watch any of the channels due to;

 

"Subscription Expired"

"Your Sky Sports Moble TV subscription has expiered.  Please contact Vodafone to re-subscribe"

"Error Code 9002"

 

I have include 2 files of screen shots on my Iphone showing the messages and a further file showing that my current subscription is active for another year...


AJ Vodafone SkySports Mobile TV 1.PNGAJ Vodafone SkySports Mobile TV 2.PNGAJ Vodafone SkySports Mobile TV Subscription.PNG
Any help in getting this issue ressolved would be greatly appreciated...

Kind Regards

AJ 

Moderator (Retired)

Thanks for the screenshots @AJ-Scuba, that's really helpful.

 

We had a slight issue some time ago when the Sky Sports app updated, but this was quickly resolved.

I'm sorry that you were asked to contact Sky, this is not the correct way forward. This will be a subscription issue.

We'll be able to sort this and get you back up and running.

 

I've sent you a private message with details of how to get in touch.

 

Blair

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3: Seeker

The SkySports Mobile TV service is now up and running, and i can access my original sport packs 1&2.

Vodafone customer services managed to reset my subscription to the entertainment pack service  via my account and getting me to sign up again to my selected choice of SkySports Mobile TV.  This was acheived by contacting 191 and being put through to the entertainment pack technical support team on Sunday 31st March 2019.  All in all this took about 20 minutes to ressolve over the telephone so no complaints here.

Thank you for the excellent response time in getting this ressolved.

Kind Regards

AJ

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Moderator
Moderator

@AJ-Scuba Thanks for letting us know this has all been sorted for you and your Sky Sports Mobile TV subscription is up and running. If there’s anything further we’re able to help you with, please let us know 🙂

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2: Seeker

It isnt helped by your advice being far from clear, but trying anything like what you might be suggesting has no effect.  Thanks for FA

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1: Seeker

I have the same problem. I have tried reinstalling the app but it still doesn't work. I select I subscribe to Mobile TV via Vodafone and nothing happens.

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