I've been with Voda for over 16 years. The last 10 have been really bad in terms of customer service, from hangups ringing 191 to incorrect deliveries, to incorrect billing, to turning off data...you name it, it's happened in the last decade. This is my final year with vodafone. What we as customers seem to forget is that we are the ones paying for the service. If the service isn't up to standard, just move. Stop pulling your hair out or screaming down the phone. They really don't care. Take it from me. In order for me to get something done, i call and go directly to complaints. I do not speak to an advisor no more, because they are not only inept, but unable to fix my problems. The complaints team I have to admit are good but why does it have to even get to that point??? If voda looked at my history and are really keen to keep their loyal customers, they'd do whatever they could to keep us. One time i had 4 numbers on my account. Now, I have two numbers on my account but i feel like today is the day one of them switches to o2. i'm going to an o2 store today.
What stuns me the most with these threads about this new device is that i'm left scratching my head how smaller businesses can acquire this new handset and set voda tariffs but voda themselves are struggling to get the device??? a big multi-billion dollar in annual profit multinational company like this cannot acquire the handset quicker than smaller companies??? isn't that embarrassing?? But alas, i guess in the end, we are just numbers and bills to them so we can scream shout and moan, they truly believe we won't leave.
