Trade In Frustrations

[JG727]

Has anyone else experienced the shocking customer service when trying to return a trade-in in exchange for a new handset? Just spent over an hour on chat to three (very slow to respond) representatives to be told I need to call 54321. Tried that, dead number. My faith in Vodafone CS has declined sharply over the last week, as I have had no end of issues, including handsets being delivered by DPD to a completely different address! If anyone knows how I can obtain return envelopes, please save me from this madness ....

[Evie]

Hey there @JG727 - I'm disappointed to hear you've been having issues with your Trade-In. Was this our Trade-In Guarantee for the monthly discount or our Annual Upgrade Promise?

For us to check your account you'd need to get in touch with our team on social media. Make sure you include a link back to your post to save you repeating yourself, along with you mobile/account number.

[JG727]

Yes, this was a trade-in guarantee.

I don't see how the simplest of tasks can become such an administrative headache.