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Unlimited Max plan but only getting 10mb speed

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4: Newbie

Hi All,

 

Just upgraded and got previously 50-60mb speeds on my 45gb tariff, since upgrading to max I have gone down to 10mb.

 

Rang them up tonight and the woman on the phone said that I was on the middle 10mb tariff.  She said she would talk to someone in the upgrades team.  They came back and said I was on the unlimited max plan.

 

Spoke to a man in technical support who was giving me the blurb that it might be my phone that isn't working properly (S10 5G).  Seems strange that the lady said I was on the middle 10mb plan and that was the speed I was getting.

 

If not sorted tomorrow will return phone and go back to previous tariff.  Shame.

 

Worth seeing if anyone else has this issue.

 

Nathan

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7 REPLIES 7
2: Seeker

Sounds like your on the mid tariff capped at 10 meg. Have a look on the my Vodafone app under my plan over view which under product and services to confirm what plan your on. I'm on the mid unlimited plan as I don't have a 5g phone yet and for me it confirms I'm on a unlimited plan up to 10 meg.

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Moderator
Moderator

Hey @nathanp, we'll need to access your account to check the plan you're on and investigate this further. 

So one of our team can take a closer look into this for you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please provide a link to this thread, along with your username; so you won't have to explain yourself again and we can help you quicker.

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4: Newbie

I had similar problems when i got the unlimited max plan. I normally get 40/50 mb speeds, then when i got the unlimited plan i could only get around 20mb speed. i cancelled my unlimited plan (within 14 day grace period) and reverted back to my original plan and now im getting 40/50 mb. 

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4: Newbie

There is definately throttling going on.  Since the launch of the unlimited plans the speed has massively dropped.  Only time I hit good speeds was when I was in the vodafone shop.  What a co-incidence.

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3: Seeker

Did this ever get resolved? Looking to get the Max plan but want to make sure it's actually unlimited speeds.

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4: Newbie

Hello

I cancelled my original upgrade then after a chat to Vodafone I got the unlimited max plan. Again the same happened slow internet speeds was lucky to get 20mbs when normally I could get 40/50mbs.

 

I have since cancelled my upgrade again (within the 14 days grace) and changed networks.

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3: Seeker

Hi thanks for letting me know.

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