Upgrade - Not happy

[Madboy]

Hi there, 

I’ve been with Vodafone since 1997 and I went to upgrade today. I was advised that I would get a discount of 15%. 
So, the advisor goes through all the details and says at a cost of £56. I was online at the time and said I could get it for £57.40p online with Vodafone and don’t understand how that is a 15% discount.  The advisor said that’s the best he could do. I asked for my PAC code. I am thoroughly disgusted with Vodafone. Considering Sky can give me the same phone and more data for £9 a month cheaper. 
From a bit very happy chappy. 

 

 

[patty2k8]

Vodafone seem to have lost any value for existing loyal customers, I’ve been with them 20 years or more on payg then contract, they emailed me saying I was due an upgrade so I had a look and decided I would only to be declined because of the credit check, the past 15 years or so of being on contract and never missing a payment count for absolute zero.

[BandOfBrothers]

Now you've asked for a PAC you may receive a follow up call @Madboy 

I usually suggest to call 191 and choose the thinking of leaving option which should lead to the Retention Team.

If I can be of any further help then please don't hesitate. Take care.  😎