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Hi,
i am trying to upgrade my phone and i am eligible for the vodafone advantage scheme through my employer. I am trying to generate new codes to apply to my basket but it appears i cant generate any more codes (see photo), even though the ones generated in 2022 can supposedly be re-generated in 12 months?
When i try to add the bottom code which has been generated today, to my basket (that has no other discounts added), it says it cannot add the code and a couple of the reasons may be that a discount is already added or my items are ineligible for discount, which isn’t true as i successfully added a discount code in january. the phone i am trying to upgrade to is an Iphone 15 pro max.
Has anyone else had the above two issues happen to them before? how did they get around it?
I too have the same/similar issue. I am eligible, have used the Vodafone portal to obtain the codes, which I have used over many years with the same 12 month new code column, and I tried to use the online chat which was of no use as we kept going round in circles. I too am looking to upgrade my wife's sim only contract to include a new IPhone 15 Pro and an upgraded Extra airtime plan, but the codes have been used over several years and I am not getting new ones shown, so at a loss as trying to explain to Vodafone has had no success and takes a lot of time, where from past experience the outcome can take multiple attempts and many hours of effort. Reading the ts&cs indicates that you are entitled to 5/6 codes for friends and family, and with the next code available being in 12months, I would expect to be able to have multiple codes made available for the ones that were used 2/3 years ago. Would really appreciate anyone that can advise how to get this resolved (without having to use chat or call as this take hours and rarely ends positively).
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