Vodafone mistake has destroyed my credit rating to almost zero

[Daveraver69]

I recently tried to get a new mortgage and bank loan and was knocked back and advised to check my credit score, so I sent away to experian and another company for my credit score which was very healthy to find out that due to a mistake by vodafone back in 2016 I have had my credit score destroyed.

I took out 2 x sim cards for my children on a red value deal 20gb per month at half price, full price was £40 per month and I recieved a confirmation for the 2 x cards for £20 per month each.

Upon receiving the cards I was then send the usual first e-bill email without actually activating the cards, so order placed on the 19/02/2016 first bill send on the 22/02/2016 for one card at £20 and one card at £40

two or three phone calls later I was told it woudl be fixed and updated on the online account. Checked the next day before I went to poland 23/02/2016 still not corrected.

I then spend more time on the phone and online live help chat to be told it would be fixed yet one person told me yes £20 per month for both, and another told me £20 for one and £40 for the other, luckily I have kept the transcripts of the chat.

I then informed them to cancel the accounts as I was not happy with the mess on my new vodafone account, first time and last time dealing with them. I was told that was not a problem so I removed the direct debit from my account and went and got new sim cards for my children from another vendor.

I thought this was the end of it, a month later an email with a e-bill attached 21/03/2016 and again on the 20/04/16 for £20.04 Ignored this as I thought it was just another admin error and carried on my life. 

Then the e-bills stopped and I thought no more, until I went to get a car loan and found I had a very low and bad credit rating, I have had a great credit rating for a very loing time as I always pay my bills on time and never miss.

As i said at the top vodafone said I had defaulted on my account for some 5 months, so why not a claim me or an email or letter, why because someone did not do thier job correctly and cancel the accounts.

I need advice to get this sorted as right now I need to get a new house and I cannot get any credit whatsover over a stupid miustake

regards David

[TJ]

Hey @HEYES94 - so one of the Credit File Specialists in our team can take a closer look into your credit file, please contact us via Facebook at Vodafone UK; or get in touch on Twitter using the handle @VodafoneUK.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

[HEYES94]

Hi i have already messaged numerous times via the Facebook page and still no reply. Thanks 

[TJ]

I can see that one of our team has been in touch @HEYES94 - if you have any further questions, pop us another message 👍

[nicnac1806]

hi - @drcraigbaker - did you get this resolved ? I am now in a similar situation as you have explained & have a default on my credit file that i was not aware of until last week ! Would appreciate your help on what to do on this - how do i get in touch with not just a customer advisor but the credit file  support team ,

thanks !

[MarkD]

Hi @nicnac1806, you can reach our credit file specialists on Twitter or Facebook. You can find the contact details here 🙂

[nicnac1806]

thankyou - your complaints dept have dealt with it - & I'm hoping its resolved now.

[HEYES94]

So I left Vodafone last year. After having a horrendous time with them I decided to switch to 02, I got a internet dongle with a cap on so I couldn’t go over the limit, Vodafone didn’t put a cap on the dongle and I got a horrific bill. After weeks of talking Vodafone admitted liability and told me I didn’t have to pay this balance, still after this I was getting sent bills. After more talk Vodafone cleared the bill and admitted liability, recently applying for a mortgage Vodafone has absolutely destroyed my credit score, still I can’t get nowhere on the phones with Vodafone. I need help thanks liam

[Camilla86]

Please help! I opened a contract with Vodafone and cancelled it pretty much straight away in February. I then received an email from the Zinc Credit Management group in June stating that I owed £25 to Vodafone. I didn't receive any notification of this bill from Vodafone in the time between Feb - June and paid it as soon as I received Zinc's letter. It has now seriously impacted my credit rating. I understand that you have Credit File Specialist Team - can you please tell me how to contact them?

[MarkD]

Hi @Camilla86 

You can find details on how to contact our Credit File Team by following this link here. They will be able to take a look at your account including any bills and any credit markers. 

[Camilla86]

Thanks - I have tried this channel and received a response on Tuesday but nothing since then. Can you advise on what I should do?