Vodafone won't blacklist my phone!

[SDavies84]

I think some people have had this issue already, but I really am at my wits end! I bought a phone through Carphone Warehouse with a Vodafone contract and I lost it/had it stolen last week. I immediately blacklisted with Vodafone (and I have a blacklist reference) and reported to my insurance company. I needed proof of usage and asked Vodafone for this, but when they sent the document over, where it said "blacklisting", it said N/A next to it. I asked Vodafone about this and they said Carphone Warehouse would need to do this. I contacted them and they said they don't blacklist as they are not the provider! I'm just going round in circles and want to cry! Please could someone advise.

[Mark]

Hey @SDavies84, we certainly can get your phone blacklisted for you. Apologies if there's been any confusion regarding this. As we'll need access to your account it's not something we can look into via a public forum such as our Community. Pop us a private message through our social channels and we'll be happy to make sure this has been correctly added for you.