Voxi sim not working

[bbmpicz]

after following voxi instruction to put sim number in and choosing my package and making payment my sim is not activating, it just says emergency calls only. I phone is unlocked on all networks so it can't be that i have left a message on facebook but no reply as of yet. Can someone help because its really frustrating as voxi don't have a call centre. After researching i found out that voxi is part of vodaphone. Also the password i setup on voxi wont let me login i know the password is correct. Thank you

[Mark]

Hey @Higeez, As @Effie advised we've no account access through our forum. If you pop us a private message through one of our social channels, we'll be more than happy to take a closer look into this for you.