alternative contact number

[Anonymous]

hi,  when I logged into my main Vodafone account I got the message

and when I click update,  I'm met with this screen 

I do not have an additional number that receives security codes,  most of my security code are handled through an authenticator app, what am I supposed to do?

thanks in advance

[Jason]

Hi @Anonymous. You can use a phone number from a different network or even a landline. If you don't have either available, you can simply pop in your existing Vodafone phone number. 

[Anonymous]

hi @Jason,. thanks for replying,  but unfortunately, the system is not accepting same number. I get the message "Provided alternative phone number is same as contact phone number." 

[Gemma]

@Anonymous - thanks for testing this and bringing it to our attention, if it's impacting you using your online account, then we can get this looked into. Please reach out to us through Social Media. We can then take your details