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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Download copies of previous bills

I need to re-collect historical backup documentation to support expenses paid for HMRC purposes. I can see previous Vodafone bills up to Jan 2021 in the online account only. Is there a way to get a copy/download bills going back prior to 2021?I have ...

AnitaA by • 2: Seeker
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  • 6 replies
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Do vodafone still insist on 'branding' phone software?

As the title really, do they still insist on the software having a vodafone splash screen and pre-loading a load of pony software? Asking as I've not had a handset direct from vodafone for a number of years. I know apple don't let service providers '...

AFM by • 4: Newbie
  • 1161 Views
  • 1 replies
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Defaulted Account Error

Hi Vodafone, I had a contract last year that was meant to end November, I got an email saying "sorry you're leaving us" which was followed 23 days later by an email saying "We're delighted you're staying with us" i had, at no point, asked to join bac...

Annual upgrade promise problems

Hello, I am trying to get my annual upgrade promise for days now, and everyone I contacted from vodafone is acting like they are hearing first time for this or that it is something that another department needs to do. My attempts so far: Over chat - ...

markca by • 2: Seeker
  • 1661 Views
  • 3 replies
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Issues with customer service

Hi has anyone else had really poor customer service lately? I ordered the. New. iPhone 13 pro on thee 24th October I was told 1-2 weeks wait which I was fine with during the 2nd week I was told my phone was ready to be picked up by dpd and delivered....

aliam04 by • 2: Seeker
  • 2002 Views
  • 6 replies
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Vodafone Advantage Error

Hi, I've been trying to use my vodafone advantage discount via the website. After reading other threads, I see that this now needs to be applied at the point of purchase rather than after purchase. The website to generate the discount code (https://a...

Store Stock

I'd like to know if i could contact a store directly to check stock on an IPAD i'm after. Even an email address would suffice....

LloydSF by • 2: Seeker
  • 8110 Views
  • 5 replies
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flexi upgrade

if i am on a flexi upgrade and have been told my early upgrade fee of £494... will this have to be paid upfront or spread over my new 24month contract?

f11csb by • 2: Seeker
  • 13174 Views
  • 8 replies
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