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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Hard Credit Checks

Ask your CFO/CEO why they deal with Customers who have had A/C's pre 1998?  and now get Hard Credit Checked for wishing to get a replacement Device which as out of Contract (would be paying .....) since .......?  New Start New Contract with Voda - I ...

Paulowen by • 2: Seeker
  • 1458 Views
  • 1 replies
  • 1 thanks

Esim

Is it possible to change the Basics Sim to an Esim?Not sure if the Basics Plan counts as a Pay monthly plan

MSKY by • 1: Seeker
  • 882 Views
  • 1 replies
  • 0 thanks

Data plan is not working

Hi! I just recently avail a mobile device plan 2 days ago (iphone 13). The phone was successfully delivered but my number hasn’t been transferred to vodafone. It was set on October 14 but until now, I have no network at all. So basically, I can’t use...

Clauds by • 2: Seeker
  • 1103 Views
  • 1 replies
  • 0 thanks

PAC code charge

Just moved away from Vodafone and noticed a £54.98 purchase fee was added to my account. On querying this I've been advised this is the administration charge for porting away my number. Can someone confirm this is correct as I can't find any referenc...

Sim not activated after 36 hrs

Got a new pay monthly plan from fonehouse 2 days back.Got information from bank that direct debit from vodafone has been linked to my account. But sim not activated even after 36 hrs (after inserting it in the mobile.order was even earlier-48 hrs.Con...

Vasuki by • 2: Seeker
  • 1532 Views
  • 2 replies
  • 0 thanks

Anyone know how to get through to these clowns?

All I need to do is get my money back which they should not have taken.Story so far....Cancelled a SIM only contract when found you cannot port your number within Vodafone, and they wanted to triple my bill for the pleasure of being a loyal customer!...

CCJ

I took a monthly mobile phone contract out in 2014 and ended it in 2019 with a perfect payment history. I was posting my number across to EE due to signal issues where I had moved to. I was told at the time that I had nothing to pay and have been una...

Banim10 by • 2: Seeker
  • 1254 Views
  • 1 replies
  • 0 thanks

Voicemail not fully working...

Hello,All the family members, including myself have noticed that Voicemail is not properly working.People can leave a message, but none of us are being notified in the usual way that we have a voicemail message. All we do get is obviously a missed ca...

152bobby by • 4: Newbie
  • 1380 Views
  • 1 replies
  • 0 thanks

Global roaming plus

I have noticed a change on the number of countries from 85 to 83 can anyone advice please ?

Guapsi by • 3: Seeker
  • 2755 Views
  • 7 replies
  • 0 thanks
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