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New iPhone arrived… charged and inserted sim but doesn’t connect to network
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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
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Forum Posts
Vodafone default
I had a Vodafone account which I cancelled, my partner paid the final bill but a few months after a debt collection agency started chasing me!!! They said I hadn’t paid, I thought there was a follow up bill. I paid but have a registered default. It ...
Beware, Galaxy Trade In offer has misleading Ts&cs
I've just upgraded to a fold 3 using the current trade in offer. Carried out due diligence beforehand combing through the following terms https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/evo-trade-in.pdfMy phone to be traded in easily...
Website still not working for upgrade
When are Vodafone going to accept that their website to upgrade your mobile phone does not work? Several times I have gone through the process of choosing a mobile and data only to find the page crashes everytime I go to the checkout. This is somethi...
Mobile Data not working on new pay monthly sim
Hey, i recently managed to setup my sim and transfer my old number over to vodafone replacing my temp number. But one problem i have consistently had is mobile data not working. No 4G Icon, no connectivity, and also i am unable to connect to the "My ...
Cancellation process is an absolute nightmare
I wanted to upgrade to an i phone 12 pro max but inadvertently upgraded to an i phone 12 pro. Within 2 hours of placing the upgrade realised my mistake and cancelled it online which was confirmed by the person I was communicating with. Later that da...
Incorrect debt collection
Hi, I receive a letter from ccs collect in behalf of Vodafone uk, I try to discuss this topic with different member of Vodafone but no one give me information,someone stole my details and my credit card number and then him done a new number and accou...
OTP sms
Hi! No one has been able to help me with OTP (one-time passcode) for 3 months. I don't receive OTP sms from the Bank, hmrc, post office, screwfix, royal mail..etc .. Every time I call, you tell me, "we have seen what the problem is, now turn the phon...
SIM contact that I didn't sign up for
I'm being charged £8 a month for a SIM contract with Vodafone. I never signed up to this and I have been paying it for over a year. I've tried to call and speak to someone but it's just a long hold. There's no live chat or e-mail address for Vodafone...
Numbers
How do I enter my PAC code to keep my old number.
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