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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63331 Views
  • 160 replies
  • 12 thanks

no service 4 days after receiving SIM

Hello, last Saturday at a Vodafone store, I got a new SIM for a new line on my existing account. After 4 days the new SIM is not yet active. I complained several times, both at the store and to the online support and I always got the same answer: the...

casaschi by 2: Seeker
  • 515 Views
  • 1 replies
  • 0 thanks

Widespread issues porting numbers?

Hi, we did a port last wed EE to Voda to take place on thursday and it went wrong, we were told to wait till the next day, still nothing, both sims have now been dead since last thursday, on Friday it was put through again, no phone all weekend, toda...

voda89 by 4: Newbie
  • 1037 Views
  • 1 replies
  • 0 thanks

Not receiving OTP text messages, messages from friends ok.

I have not been able to receive any OTP texts from a couple of services today, also at the weekend I had trouble registering an app for the same reason and just gave up on it.But now it happened again today with a different service so I think there i...

Smartphone Hacking - Evidence

Hello, I pay for a monthly unlimited data SIM card with Vodafone (it was a 24 month contract, but I'm no longer locked in) and my smartphone has been repeatedly hacked during my contract, likely from a neighbour. * Today, the hacker attempted to get ...

sim card

can i use a previous network sim card when joining vodafone or will it be replaced

New upgrade no airtime plan

I have upgraded my phones late last week and my new phone has arrived. However, my old contract got “terminated” as a result of my new upgrade as I upgraded with the same type of contract (unlimited max with 3xtra benefits including entertainment). V...

My connection has been hacked.....

Hello all I've been aware for some time that my mobile phone and wifi-run security camera have been hacked and I'm looking for some advice. I use the internet through a contract unlimited data SIM card package, which I pay for monthly (Vodafone). To ...

Login: Page Not Found

I get this page when I try to login to My Vodafone.  I've cleared all Vodafone related cookies but that doesn't fix it.  I have had this issue regularly and it is very annoying. 

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Navrig by 4: Newbie
  • 1119 Views
  • 2 replies
  • 0 thanks

VOXI to pay monthly

On Wednesday, I requested a PAYG to monthly transfer for my number.  On Thursday the VOXI account was closed and the number terminated.  Since then I've been on Twitter for hours at a time jumping through hoops, getting passed from person to person, ...

Charge to mobile from Google Play store?

I have no limits on my account as far as I can see but I can't successfully buy anything on the Google Play store and charge to my Voda account. Is there a setting I need to look for on my account or is it not possible?

rendez2k by 2: Seeker
  • 574 Views
  • 1 replies
  • 0 thanks