sim network pin blocked enter sim network puk

[pddaks]

Hi Guys,

I was wondering if anyone can help me out. 

I've Galaxy S7 Edge phone on small business pay monthly account. I wanted to use other network SIM with this phone. When I insert other netowrk's SIM it prompts me to enter PUK

sim network pin blocked enter sim network puk

I've contacted Vodafone at least 4 times in past 2 months to get this issue resolved but still no one in their team has been able to figure out what to do. 

FYI I haven't entered any incorrect SIM/Code or any other thing in phone or have done anything wrong with SIM.

And yes I've already tried that link where you request NUC and also a PUK was provided by their support on chat. None of these helped. I don' tneed NUC. I need them to unlock phone to be used with any other SIM. There is nothing wrong with other netowrk SIM either it works perfectly on other unlocked phone. 

It's vodafone who have to unlock phone to let me use it with any other SIM. How on the Earth I communicate this to them so that they understand it and resolve my issue. 

Any help?

[Philip11]

So what happens next please ?

[Philip11]

Shall I send you the phone and you could send it to your tech department ,I could send it registered post ifyou like ???

[Gemma]

@Macy72 - Please reply to the last email we sent on 27 March.

@Philip11  - I understand we’ve been talking to you here. Please reply to the email we’ve sent you on 27 March.

[Macy72]

Hi Gemma I have responded and hope you can help without referring me back to Samsung to ask for a code to reset the counter on the phone as advised in the email.  It is clear from these forums that Samsung cannot help us with this issue as they provide the phones to Vodafone unlocked.

[Loz]

@Macy72 We'll continue to help you with your query the best that we can, to resolve this for you. To do this, we'll continue discussing your issue via email 🙂

[Mr_V786]

I'm having the same issue on a Samsung S9, I've emailed the NUC team but keep getting an automated message. 

Can someone please message me I'm stranded in Hongkong with a locked phone and a NUC code that doesn't work. 

[Loz]

@Mr_V786 I'm sorry to hear your experiencing similar issues, I appreciate how frustrating this can be. Have you permanently moved to Hong Kong? To successfully unlock your device, you'll need to be in the UK in order for the NUC code to work - have you tried unlocking your phone whilst in the UK at all?

[Mr_V786]

That is absolutely not true! The handset doesn't need to be in the UK. The unlock process is not reliant on a network, the unlock occurs prior to handset even connecting to the local network please don't insult my intelligence I work in telecommunications. 

I have 3 contracts with you and spend an absolute fortune with Vodafone and the customer service is shocking! If this is how you treat your most loyal customers I'll be leaving. 

[Ionutpredusel]

Same problem here, and my phone contract ended. I have a samsung galaxy note 8. Asks for puk code. The costumer service is 0 and insulting. 

[Loz]

I'm sorry to hear you feel this way @Ionutpredusel and we'd love the opportunity to turn this experience around for you! So a member of our team can get your master code looked into right away, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.