sim network pin blocked enter sim network puk

[pddaks]

Hi Guys,

I was wondering if anyone can help me out. 

I've Galaxy S7 Edge phone on small business pay monthly account. I wanted to use other network SIM with this phone. When I insert other netowrk's SIM it prompts me to enter PUK

sim network pin blocked enter sim network puk

I've contacted Vodafone at least 4 times in past 2 months to get this issue resolved but still no one in their team has been able to figure out what to do. 

FYI I haven't entered any incorrect SIM/Code or any other thing in phone or have done anything wrong with SIM.

And yes I've already tried that link where you request NUC and also a PUK was provided by their support on chat. None of these helped. I don' tneed NUC. I need them to unlock phone to be used with any other SIM. There is nothing wrong with other netowrk SIM either it works perfectly on other unlocked phone. 

It's vodafone who have to unlock phone to let me use it with any other SIM. How on the Earth I communicate this to them so that they understand it and resolve my issue. 

Any help?

[Philip11]

I have the same issues with my phone ,, did you get it resolved ??

[Leanne27]

It won’t let me private message you or put in the open forum what the email address contact is who eventually resolved the issue. 

[Joe]

@Philip11 Hi there, we'd be more than happy to look in to this for you. I've sent you a private message on how to get in contact. One of the team will be in touch as soon as we can. Joe

[G6andrew]

I believe you need the Master unlock code(MCK).

I entered the wrong network unlock code and now I get the same message. Be prepared for a long wait though. Vodafone told me they have to go back to Samsung for the code...

There are a huge number of posts about this, so it could be delaying tactics to stop people from leaving Vodafone.

[Jonnyholmes95]

I am having same problem unlocking I have galaxy note 9 and a nuc code for it but Vodafone are telling me they don't have a mck code 

[Tash]

@Jonnyholmes95 We can take a closer look into this and get your phone fully unlocked for you. 

So we can resolve things, please pop our team a message over Facebook or Twitter with your Community username and a link to your post. You then won't need to repeat the details of your query 

[mumus36]

Hi Natasha 

Can you or one of the moderator reply to my concern please, it has been more than three weeks now, since i'm seeking the Famous Master Code!!!!!!!

Mus

[Tash]

I've replied to your other post @mumus36.

[BednaR]

Hello,

I have exactly the same problem.

I'm trying to give my old phone to my daughter but cannot unlock it.

Got NUK code, 2x new sim cards, PUK code ...nothing works.

After reading this thread it seems that my only hope is the Master Code.

Tried talking to TOBY and then some human representative... apparently the case was escalated - nothing happened. Now whenever I tried connecting to TOBY chat, I'm getting disconnected. No reply on FB messenger. No one to talk to.

Please help and advise.

[mumus36]

We are all still waiting. Vodafone can not even unlock their phone now. What a disaster.