sim network pin blocked enter sim network puk

[pddaks]

Hi Guys,

I was wondering if anyone can help me out. 

I've Galaxy S7 Edge phone on small business pay monthly account. I wanted to use other network SIM with this phone. When I insert other netowrk's SIM it prompts me to enter PUK

sim network pin blocked enter sim network puk

I've contacted Vodafone at least 4 times in past 2 months to get this issue resolved but still no one in their team has been able to figure out what to do. 

FYI I haven't entered any incorrect SIM/Code or any other thing in phone or have done anything wrong with SIM.

And yes I've already tried that link where you request NUC and also a PUK was provided by their support on chat. None of these helped. I don' tneed NUC. I need them to unlock phone to be used with any other SIM. There is nothing wrong with other netowrk SIM either it works perfectly on other unlocked phone. 

It's vodafone who have to unlock phone to let me use it with any other SIM. How on the Earth I communicate this to them so that they understand it and resolve my issue. 

Any help?

[Tash]

@BednaR Our team will be able to help with unlocking your phone - if you've sent us a message on Facebook, we'll reach this as soon as possible and get back to you from there to help. 

[BednaR]

Hello! 

I just got the master key and the aim lock key via email. Master key did the job done. Thank you! 

[grkashani]

I have the same problem, I get this message with any sim card, I have nuc code but it askes me for puk code as I have put that one too but it did not accept , i already talk few times with support they repeat the same answer, I have tried all the ways, enter puk code nuc code , none of them works 

Any help ? 

[Andy]

Hi @grkashani 👋 it sounds like we may need to get the MCK code from the manufacturer, if you can contact us by clicking here and one of the team will be able to pick this up for you.