main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

Unlocking iPhone 11 Pro Max

2: Seeker

Hi, I need to unlock my iPhone (11 Pro Max) for use with another network. I've owned and used the phone on Vodafones network for over 30 days (Pay as you go) as stipulated, however when i requested an unlock, I received an email from Vodafone saying the request was unable to go through as i had not used the phone on Vodafones network for more than 30 days...(i have!)

 

I've tried getting in touch with someone from Vodafone but I get cut off and no one is available to talk to to help. Customer service is non-existent at the moment...

 

Can someone tell me the precise criteria for this 30 days of use as I'm becoming increasingly frustrated with this simple request (for most mobile networks) that appears to be impossible Vodafone to sort out!

 

Many thanks for any help!

Chris.

 

 

View more options
1 REPLY 1
Moderator

Hey @Buztafen, as well as containing a Vodafone SIM, there has to be regular usage on the device over the 30 days. This allows your phone to regularly sync to our network and prove your ownership.

If there is regular usage, pop us a message through one of our social channels and we'll be happy to take a closer look into this for you 🕵

View more options