Yes, I know I need a subscription, but the problem is the Smart App wouldn't let me set one up. It asked for a "Voucher Number" and didn't accept a reugalr top-up voucher.
After an hour and a half on the chat (and later they phoned me back) we uninstalled and installed the app twice, and still kept banging into two problems:
(1) The App wouldn't accept the product ID (which was clearly visible on box and tracker) typed in. It asked for QR-scan of the box, but no QR code on the box. But finally did accept the QR code on the Tracker.
(2) Back at the subscription page, nothing worked until I saw a box for my email address and typing that in (while leaving the voucher code box empty) finally linked the Tracker and my phone's credit.
(Conclusion) The app should make it clearer that the two boxes for "Voucher Code" and "email address" are alternatives, rather than both required. Or they should let the support staff know his is a common problem.
But we still don't know why it didn't accept the voucher code (bought at sub-post-office, so not a fake).
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