Sure signal still won't connect after 2 weeks

[anniemad]

After various phone calls and we have tried everything it still can't connect? I am on bt broadband with a download speed of 8mb?

[BandOfBrothers]

Hi,

There was an announcement not too long ago that an issue between the SS and Bt Home a hubs had been resolved. 

Appreciate you've tried customer services. 

Does anything in these help ?

Vodafone Troubleshooting Guide

The Traceroute in the Issue Not listed option may help if you can re post here. 

Sure signal FAQs.

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.

 
Hang in there and I'm sure they'll be in touch. 

[anniemad]

Thanks yes they said they have a lot of customers s s not working and have to input codes but can't say how long this will take, they did a manual reset from their end today but still not working, we are in an area with no signal with out so very fustrating

[BandOfBrothers]

May I ask what phone and tariff your using ?

Reason > Vodafone and Calling Over Wifi

[anniemad]

I phone 6s on a £40 a month tariff?