Sure Signal v3 box has been working fine for more than a year. This morning it is not working and resets/port changing have not resolved the issue.
The Red Power light is FLASHING, the "Signal" light is SOLID ORANGE and the "In Call/Use" Light also SOLID ORANGE. Nothing has changed since yesterday, no restarts, no resync or reboot from the router side, all ports are opened for the Sure Signal Box in the router settings. Broadband and Wifi are working fine.
Sure Signal V3 Box
Serial Number 42164945760
Speed Test Results
Ping 133
Download 7.94Mbps
Upload 0.57 Mbps
IP Address
IP Address 31.50.123.237
IPV6 Address ::ffff:1f32:7bed
Tracer Output
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 22 ms 22 ms 22 ms 217.32.142.105
3 22 ms 22 ms 22 ms 217.32.142.174
4 28 ms 28 ms 28 ms 212.140.206.2
5 28 ms 28 ms 28 ms 213.120.162.65
6 29 ms 28 ms 28 ms 31.55.165.107
7 28 ms 28 ms 27 ms acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.250.86]
8 40 ms 38 ms 39 ms core2-te0-0-0-16.ealing.ukcore.bt.net [109.159.250.156]
9 37 ms 38 ms 38 ms peer6-te0-10-0-21.telehouse.ukcore.bt.net [109.159.255.91]
10 36 ms 35 ms 36 ms t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]
11 36 ms 36 ms 36 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
