Apple Watch Ultra and One Number - Plan being Dropped / not in use

[Crellster]

I went through a tortuous and painful onboarding journey with Vodafone to take out a Sim only (on an existing iphone 13 Pro Max) and add "One Number" so I could share the data with. 

I wasted my life talking to a bot that was completely unhelpful and a webchat service that wasn't much better

I spent hours on the phone to people who had no idea how to fix  the problem with countless resets. Eventually I got through to someone, who through some form of witchcraft managed to get my One Number working on my watch. 

I was also paying for a service that Vodafone couldn't deliver - I expected a pro-rata refund but no notification of such & which never materialised . 

Putting that to one side, I now at least had the working setup I wanted. 

That was then ... this is now. The plan has been dropped from my watch - it's there for very occasional use so I'm not checking the status but I see I have "No Sim" and "no Connection" on the watch. 

I can see by searching the forums this is a recurring complaint from Apple watch customers on One Number and is specific to Vodafone. I want someone to 1) get my watch working again 2) Assure me this won't keep happening 3) compensate me for the non-available service. 

[Thomas_H]

Just to keep everyone updated. This is an issue that has been identified and is currently being progressed by our technical teams

[swords1010]

Hi @Thomas_H ,

Many thanks for taking this seriously and for escalating it. I am glad to hear that it is being worked on.

May I ask if the sim swap form issue for Apple Watch, which all of us also experience and is the issue, preventing us from self-servicing this problem so far, will also be looked at?

[DougieD]

@Thomas_H Many Thanks for the update. I have not yet signed back up for OneNumber but am regularly checking these forums to see the current situation.

[housegoj]

This happens to me at least monthly. Each time I end up having to setup a new connection. I'm pretty sure I've wasted £00s over the past two years on this as well as countless hours wasted. I'll be moving from Vodafone when my contract is up - not just mobile, but home and broadband too.

[leec212]

Hi I’m having the same issues, cellular dropped from my Apple Watch ultra and I can’t seem to get it back …?  When I check mobile data it says no sim??

[Effie]

Hey @leec212 I can appreciate how frustrating this must be. So that we can look into this further, please pop a message to the Social Media Team here. 

[leec212]

Hi Steph I did post a message on instagram but no one got back to me, my problem however has now been fixed by Vodafone through customers tech support, I called them after getting no response elsewhere 

[Effie]

Thanks for letting me know @leec212 I'm glad this issue has now been resolved for you, though I am sorry your message on Instagram didn't get a response. I have fed this back to the team. 

[leec212]

Thanks Steph 

[mandychoccy]

Hello

I now have the same problem I spent over an hour o the chat to 3 seperate people yesterday, stressed through trying to reset, repair my phone etc. They said it was my fault for not updating? However the watch has tried updating multiple times and I was just getting a "not connected" message. I realised that it was now saying no sim/no connection despite my account showing one number in place. Eventually they have taken the EID number saying it needs to be updated but I am still waiting for it to resolve. 

I am not happy and the process of trying to get help/answers is complicated, tediuos and frustrating.

To realise this is a common and known problem makes it worse. Everyday vodafone is going down in my estimation and I'm losing confidence.