Apple Watch Ultra and One Number - Plan being Dropped / not in use

[Crellster]

I went through a tortuous and painful onboarding journey with Vodafone to take out a Sim only (on an existing iphone 13 Pro Max) and add "One Number" so I could share the data with. 

I wasted my life talking to a bot that was completely unhelpful and a webchat service that wasn't much better

I spent hours on the phone to people who had no idea how to fix  the problem with countless resets. Eventually I got through to someone, who through some form of witchcraft managed to get my One Number working on my watch. 

I was also paying for a service that Vodafone couldn't deliver - I expected a pro-rata refund but no notification of such & which never materialised . 

Putting that to one side, I now at least had the working setup I wanted. 

That was then ... this is now. The plan has been dropped from my watch - it's there for very occasional use so I'm not checking the status but I see I have "No Sim" and "no Connection" on the watch. 

I can see by searching the forums this is a recurring complaint from Apple watch customers on One Number and is specific to Vodafone. I want someone to 1) get my watch working again 2) Assure me this won't keep happening 3) compensate me for the non-available service. 

[alitraq]

@Mark are you able to proactively resolve my case?  I know for sure it will get dropped on the 5th June as it does every month.  Thanks 

[Mark]

If your service is disconnecting on the same day each month, it sounds like something is happening around this time to cause it. If you reach out to my team about this, we'll gladly take a look into what's causing the disconnection and monitor your account for you.

[Crellster · Accepted solution]

Apologies I forgot to update on the outcome - Some advice for those experiencing problems. I received a series of unsatisfactory responses from Vodafone customer services; including having to pay an early termination charge (I had been told previously I wouldnt) . 

I initiated what’s known as the “deadlock” process with Vodafone. Long story short my terms were met . I received a full refund of my monthly one number charge and the early termination fees were waived. Vodafone are bound by a contract to supply a service and they fell woefully short.