Apple Watch network service

[lauren_stone]

 Help!

I bought an Apple Watch on Vodafone to pair with my Vodafone contract on my iPhone, and for some reason I’m not able to connect it to my mobile service. Every time I try, I get this “subscription already exists” error, and it asks me to unpair and pair again to connect. I’ve unpaired my phone and Apple Watch 5 times now, and I’ve spoken to Vodafone helpline who tried the Sim swap, but still, nothing. Can anyone help?!

[AnnS]

If you have purchased the watch direct with Vodafone you will already have OneNumber on the account.  See here: OneNumber 

Drop the Social Team a message, they will be able to help get your watch connected with your mobile plan here: Contact Us 

[lauren_stone]

I’ve been following these steps for the last couple of days and no change… when I get to “2. Set up mobile data” I select set up and the error in the screenshot appears 

[lauren_stone]

Note. I bought it from Vodafone but it’s not showing as an option to select 

[lukekjones]

Did you get this fixed. I am on day 6 of daily contact with Vodafone to try and get my Apple Watch Ultra 2 connected. I purchased it directly from them and am beginning to regret it.  Numerous resets and being told to wait 24 hours for the system to pick it up is grinding me down. 

[MartinAC]

I have exactly this problem.  I spent two hours in store with an assistant on the phone to the tech team yesterday but they could not address (multiple restarts and unpairing/re-pairing).  They then cancelled the One Number and set up a new one, telling me to try again in 24 hours.  I have done so - including hard reset of watch and phone and unpair/re-pair - and it still gives this error message.  At wits’ end.  Found this forum in desperate search of web for solution.  Hoping this reaches someone.

[Charlotte]

Hello, @MartinAC. I hope you're well.

I understand that you're having some problems connecting your One Number service, and we certainly want to get this sorted for you.

We're unable to discuss anything account related on here, but if you contact my team on Social Media, we can look into this for you.

[lukekjones]

Hi, yes it did get sorted. It was transferred to a different team who sorted it within 24 hours. It took so long going through different departments that it annoyed me when the correct department was able to sort it out so quickly. I have just looked through the emails I got from Vodafone but I can’t see the name of the team it went to. Sorry. I hope you get it sorted. 

[MartinAC]

Thanks; that’s encouraging. So far, I have had a preliminary exchange with the first line social team - and @Charlotte  may wish to note they couldn’t follow my link to my forum post so I had to cut and paste bits of this thread into X - and they have referred the issue to the “back office” with a response target of 48 hours.  I really hope they make the link between cases that this firum should enable, so they can apply the same fix.  Thanks again for providing hope!