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Iwatch series 5 won't connect to my data plan

Jaygrah1899
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3: Seeker

‎03-03-2020 09:10 PM

My Iwatch series 5 cellular won't connect to my data plan. It says it's activating then says unable to configure data plan 

I've had so many problems with Vodafone in the past and this is just the icing on the cake really 

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11 REPLIES 11

Hoppielimp
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2: Seeker
In response to Anonymous

‎17-07-2020 11:43 AM - edited ‎17-07-2020 11:55 AM

Dear Jack, it doesn't take much of a search to figure out that its all starting to sound like lip service. I have now been fobbed off thrice.  It looks like nearly everybody commented before is the norm not the exception.  After being with Vodafone for almost 10 years, it might be time to say good bye.  I will try your social media team one last time.

 

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Hoppielimp
2: Seeker
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In response to Hoppielimp

‎23-07-2020 12:07 PM

23rd July 2020

After nearly 10 days, my iWatch is sorted with a dataplan and I have tested it, it works.  First things first,

 

For whatever reason, applying for your OneNumber plan via your WatchApp might work, in my case it didn't, but it sort of did partially as the secondary number did appear on my account...however the little gremlins behind the scenes didn't do all the necessary work.

 

What your account needs is the EID Number... a 32 digit found on your iWatch box or if you ferret around on your iWatch its there.

 

Now, it appears that you also have a 'phone number'... but for all intensive purposes it you don't use it...its for technical purposes..I guess as it can work on its own it needs one, but behind the scenes it merges it with your main mobile number. - Vodafone Technical advised me that some of them have glitches.

 

Bottom line, if you are reading this, I guess you were in a similar situation.  Basically you need technical to disconnect and remove the secondary number (this could take 1-48hrs).  Then you will need to ask Sales to add the OneNumber subscription (1-24hrs) They should ask you for the EID Number.  If your data/voice on your iWatch still doesn't work (give it the full 24hrs) you will need to go to your online account, go to account settings, go to SIM swap, find the secondary mobile number (its a drop down from your main mobile number), click next,  enter your EID number again, Confirm it really is your EID number... and then wait 24hrs. If it hasn't worked unpair your iphone and watch, repair them as a 'NEW' watch. Turn iphone and iWatch off and on.  If it doesn't work, give Vodafone another call back.

 

I went Three rounds of this and finally third time lucky, all is well now.  You might find on your Watch App that there is a Vodafone Plan under 'Not in Use' which I have deleted...and all is still well.

 

Vodafone - Support only call you back if it falls within their shift - I have had a lot of calls with Vodafone so I have a track record, despite what the support staff may say to you on the phone.

 

Vodafone Social Media is veeery slow.

 

Call 191 from your phone.  Its much quicker.  Be polite, there are people at the end of the phone really trying to help you.

 

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