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iOS

Moving eSim to new iPhone

Dustydream
4: Newbie

My final update is... the orders occasionally get stuck. I referenced the forums and it seems to be an issue with the whole process. The response I got well for all those who have successfully did a swap from esim to esim wouldn’t be posting. Fair comment, so if anyone is reading this that have done an esim to esim swap kindly chime  in?

 

He has sent a back office request to a team that can look into the swap order and resolve the issue and complete it. I reluctantly agreed to wait the 48 hours and said I would be cancelling if it’s not sorted out as it will be 72 hours without service and I won’t be paying any termination fees. 

Why they wouldn’t put something in place with Apple to transfer the data plan through  iCloud is beyond me. It’s something that is built into iOS and is offered by other networks. There are no support articles about transfers or getting a new device, so why they’ve released the esim functionality without thinking of all eventualities is beyond me. 

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garetbe
7: Helper

Good point, those who succeed in an eSIM swap probably won’t bother posting here.

 

It’d be great if you could let us know how this goes and if they manage to resolve the issue.

 

 

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Dustydream
4: Newbie

Will do @garetbe

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crazysailor
3: Seeker

I have now been pushed back to 48 hours and told that something will definitely happen in the next 24 hours although I am sceptical anything will happen. Apparently it takes 24 hours to cancel to process so I can’t switch to a physical sim either. 

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Kris_forum
4: Newbie

You will just be disappointed. They just tell you the time limits. So they can push the ticket to another advisor when you call back in 24/48/72 hours time. Someone else’s problem. 

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Dustydream
4: Newbie

Pillar to post. There’s not even been a single comment from anyone a Vodafone in this thread. Likely because they don’t have a clue. Every person I’ve spoken to has given me a different time frame. I was told I couldn’t cancel the process as he had already sent it to the back office team. Another annoyance to add to it because he didn’t confirm that’s what he was doing. Just told me it was an option and he did it. 

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jamesshelford
3: Seeker

My latest update... 24 hours came and went. I have submitted a request to cancel my sim transfer which I am told will be complete in another 24 to 48 hours. I will then visit a store to get a new physical sim. This whole process has been a joke. Previously I have been really impressed with Vodafone but I’ve lost a lot of faith during this process. Let’s hope a physical sim gets things back on track. 

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crazysailor
3: Seeker

I asked for the swap to be cancelled so I could go to a store and was told it was not possible to cancel. I think there must be some serious backend issue which no one knows how to solve. I’ve been told to wait a further 72 hours now which is just ridiculous. Strangely they can’t even issue a pac code to me either 

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Dustydream
4: Newbie

Cancellations would give me a pac but they have to send you a text and with no sim or esim then no pac, I I just said I’d wait 

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garetbe
7: Helper

Pretty sure they can still issue the PAC and give it to you over the phone... you usually get a follow up SMS with it as well. 

Just had SMS confirmation that my new phone will be delivered tomorrow between 10 and 11. I’m going to town, to the Vodafone store to get a replacement eSIM. The line I’m switching over is my work line so I can’t afford for it to be out of commission for any length of time.

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Kris_forum
4: Newbie

Hilariously 50 hours later they sent me an esim via pdf. Too late I ported out an now have a contract with EE. If you can’t do the basic right (my view permission a SIM card is as core as it gets to running a phone company). Remember had same debacle with apple watch. Which took a week  to resolve. bye bye you won’t be missed VF. 

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Dustydream
4: Newbie

There is hope! If you’ve called and it’s been sent to the back office team and they tell you 48 hours, it may be 24 hours. 

Just had my esim and got it set up without issue. 

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crazysailor
3: Seeker

Same here, just had the eSIM come through and all setup. We got there finally!  

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jamesshelford
3: Seeker

I have also just had my esim though. Hallelujah!

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garetbe
7: Helper

Sounds like there might have been a blockage in the eSIM pipe! Great news that you’re all starting to get them now though. 

 

I went in-store and was told I they need the device eSIM ID to switch or to call customer service tomorrow and they’d do it for me over the phone.

 

Told them I wasn’t really happy with that outcome so their in-store ‘eSIM expert’ said if I wanted a resolution now I could switch to a physical SIM and then when my phone arrived tomorrow switch back to an eSIM.

 

Now have a physical SIM card for 24 hours. 😃

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Anonymous
Not applicable

I'm so glad to hear that the majority of people here have been able to move over to eSim now! Given the interest in these, there has been a slight backlog with getting everybody moved over, but we're getting there now 😊 Thank you all for your patience here!

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Theakstone
12: Established

I have tried to swap the e-sim over from a iPhone 11 to a 12. I have had the e-Mail sating that “ we are working on your sim swap request”   I have been about 10 hours now without my phone  and waiting with bated breath for the e-Mail to arrive. We shall see tomorrow morning, but I am not over optimistic.  

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jamesshelford
3: Seeker

Sorry to hear that the esim gremlin has struck again. 

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Theakstone
12: Established

Just been on to tech support, they said  “it could be up to another 24 hours”. If it is not sorted by then, surely I would be entitled to cancel my sim only contract without penalty.?

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Theakstone
12: Established

UPDATE. QR code just came through, e-sim set okay. As an added bonus have now got VVM as well. 

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