Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[ttt0mm]

Have literally given them 3 one time access codes now and have had no response back to any of my responses *eyeroll*

[NornIron]

Yeah. I was upgraded to L3 support  

Thats what they said I’d have to wait a week on. Meanwhile, someone from billing phoned today. He assured me he’d sorted it (by adding an extra £5 tariff that I’m sure I’ve already signed up for...), and that everything would sort itself overnight. 

Forgive my scepticism. 

[SteLFC]

I understand don’t worry. Everyone’s sceptical at the moment with the amount of trouble we’ve had. Fingers crossed things start getting sorted now.

[ttt0mm]

Lol! It’s like they say different things every single time. 

One man I spoke to removed the 15% discount from my family account too which put my bill up massively. All whilst I was only trying to get my watch sorted. Have spoke to them 2 times about that now and each time I’ve been told it is 24 hour wait to fix. 48 hours on still not fixed

[MikeBuzz]

So after being told yet again the issue was due to my tariff not being compatible with the esim, even though they added the esim to my account I have come to a deal to migrate my tariff to a new supported one for no extra costs, this was done around midday, online I can see I now have more data and the plan has updated, but still the watch is not working, I will give it to tomorrow then call again

[ttt0mm]

 It looks like Vodafone have played down complaints to the telegraph!

[Nsjmurray]

It’s been another 24 hours without a response form Vodafone now with regards to my issue.

Thr solicitor I spoke to said if Vodafone do not correct the credit checks they performed I do have a case against them with regards to them adversely affecting my credit score with 7 unauthorised credit checks.

The fact Vodafone have not had the decency to even respond to me for over 4 days is disgusting.

[ttt0mm]

Do you know if they’re legit credit checks or just a glitch?? 

[TJ]

We're really sorry to hear that no ones been in touch with you @Nsjmurray.

When you completed the online form included in the private message, we'll have sent you an email confirmation. In the subject line there will be a reference number that looks something like this [#1234567].

Please confirm this back to us and we'll be happy to chase your query up for you. 

[Bubba1966UK]

I’ve just had a third call from Vodafone regarding my Apple Watch not connecting and things seem to be progressing.

Most of yesterday I was getting the dreaded “failed credit check” message when I tried to load a data plan, but late yesterday the “My Watch” app at least acknowledged it should connect to Vodafone, but claimed I did not have a valid data plan. When I checked the status of my account I had two distinct numbers.

During the most recent call, ten minutes ago, Vodafone advises their sales team had not applied the one number service to my account, that this has been done, and things should resolve themselves within 24 hours. Interestingly my account now lists just one number, so fingers crosses this is the piece of the jigsaw that’s missing. I’ll advise later,