Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[morganomalley]

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@rasputin1969 wrote:

Just stating the obvious, but if you're not seeing a secondary line on My Vodafone with a number you can ring that gets routed to your mobile then there's no point doing _anything_ on your phone eg pair/unpair repeat.

The secondary line should have been setup within minutes, and at the most a few hours.

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Doesn't show in my vodafone but in account summary on the website it does and dialling the number it comes through to my phone

Only thing that doesn't come through is texts

[morganomalley]

Saying that, having a look at my account usage for the watch it shows usage now where as before it didn't 

[rasputin1969]

That sounds positive. Have you tried activating your Apple Watch eSIM?

[morganomalley]

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@rasputin1969 wrote:

That sounds positive. Have you tried activating your Apple Watch eSIM?

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I have to go to work now, but I'm pretty sure I have already, but I'll try it again becuase it never seems able to send the text or when it looks up my account it cant

[mrklaw]

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@rasputin1969 wrote:

That sounds positive. Have you tried activating your Apple Watch eSIM?

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my Watch  line shows with usage (60gb data etc). But trying to activate the sim using the watch number gets me :

Error code 491 - cannot find Account ID  for the business resource

[morganomalley]

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@mrklaw wrote:

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@rasputin1969 wrote:

That sounds positive. Have you tried activating your Apple Watch eSIM?

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my Watch  line shows with usage (60gb data etc). But trying to activate the sim using the watch number gets me :

Error code 491 - cannot find Account ID  for the business resource

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Try going into your account login get the code etc

Should be under sim swap?

Find the apple watch number select esim swap, enter the EID it should work but I never get an email confirming this

[anthp]

Anyone know are we just the unlucky ones have hundreds had a good experience. I only know one person on EE who uses a series 3 watch since they first came out all day every day with no problem 

[Gemma]

Hi everyone, firstly I want to apologise for the delay in us reaching your posts. We’re really busy at the moment. I’m also sorry to hear the experience you’re all having with getting the Apple Watch up and running.

For anyone facing issues with the Apple Watch, my team can help to get this fixed.

@ttt0mm @mrklaw @vvv @Nsjmurray @rasputin1969 @logib @Odinn74 @VIMET @senturasx @Matt123456 @antuk @garethr @trayscragg I’ve sent you all a private message.
Please follow the steps from there for how to email us and also give full details of what you’re trying to do.

If there’s anyone new viewing this thread, who needs help with setting up the the Apple Watch to your accounts, then please post and ask us to for the private message.

@peterferg and @morganomalley - We've recieved your email reply from yesterday and we'll be back in touch as soon as we can. 

[Fraz0911]

I would like a private message on how to solve this ongoing problem, week two and still cannot connect to my data plan??

[anthp]

I would like a private message on how to solve this ongoing problem, week two and still cannot connect to my data plan??