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21-09-2018 06:15 PM
So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.
So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.
I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.
Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.
After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?
So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?
Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.
wondering if anyone else had this happen to them.
Solved! Go to best answer.
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22-02-2019 01:26 PM
Hi everyone,
OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.
i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.
Contact Nick Jeffries team and hopefully you will get I resolved like I did.
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07-10-2018 03:04 PM
@willc1000 wrote:Hi,
I spoke to someone on the phone who added my EID to my account, but since then it just sits there spinning and says waiting in my watch app. The stash just says no sim. Did anyone get this sorted out? I have spoken to several people since and they are not helpful at all. They said I need to take it to the apple store 😕
Apple are just going to tell you to take it back to the VF store
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07-10-2018 07:10 PM
what I did when I got mine working 2nd line has to show in Vodafone account online was I unpaired my watch turned it off waited 2 hrs then repaired it and it picked up my data plan and has been working since no worries....
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07-10-2018 07:29 PM
@beyre83 wrote:what I did when I got mine working 2nd line has to show in Vodafone account online was I unpaired my watch turned it off waited 2 hrs then repaired it and it picked up my data plan and has been working since no worries....
I’ve tried unpairing and pairing but let’s sse what this does fingers crossed this magically makes it work
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07-10-2018 07:31 PM
So is it working now?
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07-10-2018 10:24 PM
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08-10-2018 09:02 AM
eSim order still OPEN!! They’re seriously winding me up again I hate Vodafone!
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08-10-2018 09:28 AM
I had a text message out of the blue last night around 9pm with a 'one-time access code'.
Later on in the evening I received an email from the Vodafone Social Media team who had sent the text. It seems that they are now starting to work through the comments on here to try and resolve.
Fingers crossed this is fixed soon!
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08-10-2018 09:30 AM
I had the same
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08-10-2018 09:33 AM
@anthp wrote:I had the same
Me too. When the text arrived prior to the email, my immediate reaction was that there was suspicious activity happening on my account.
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08-10-2018 09:39 AM
@VIMET wrote:I had a text message out of the blue last night around 9pm with a 'one-time access code'.
Later on in the evening I received an email from the Vodafone Social Media team who had sent the text. It seems that they are now starting to work through the comments on here to try and resolve.
Fingers crossed this is fixed soon!
dont hold your breath
