Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jason32]

Nothing for me, still doesnt work.

[Scottsole]

Don’t want to burst your bubble but I’m into my 5th week and for the last week it’s been doing that. Vodacrap have no idea what they are doing 

[Chris726]

Update for me: from previous post switching phone to airplane mode and in again kicked the data plan update and now seems to be working. With no thanks to Vodafone!

[Anonymous]

Bought my Apply Watch direct from Apple last weekend and have never been able to get the mobile data set up.

I am on a Red Extra sim only plan - £25 per month with 40GB - and have just been told via on line chat my plan is not compatible... absolute joke. 

[Scottsole]

I’m paying £71 for my phone and £27 for my watch £98 per month for this rubbish. Daylight robbery. Nothing like being mugged off 

[Matt123456]

Afternoon all,

Update 

I had same issue with VF paying £41 a month but not compatible with watch but took them a week to work that out! Got  £30 compensation 

after that more issues so got in touch with CEO within days someone had owned my issue and resolved it I was offered another £50 compensation 

that was a week ago since then  watch has worked perfectly on runs without phone etc 

Morole of the story don’t waste time phoning 191 or waiting for social media team go straight to CEO office and make sure you get compensation 

good luck all 

[Mblair1986]

How do you get the CEO details?

[anthp]

Being a technician I would love to know why some can get it working and some can’t I have had the CEOs office involved for 3 weeks now and I have been to stores had the order cancelled 3 times and reordered. I’m sure the store people have done as much as is possible and have been most helpful. The social media people have contacted me 4 times but as soon as they find that the CEOs office is involved they will not or can not get involved . At the end of all this I am no further forward. The CEOs office called Thursday and said they were working on the issues but did not know when they  would be sorted.

[BobbyhLeeds]

Mines sorted. Despite the grief I’ve given them on here it’s done. Both working and they’ll sort. 

My advice is, carry on complaining  in writing and threatening them with the ombudsman, don’t be horrible to the people on the phone (it’s not their fault) and it’ll be sorted. 

[Jason32]

Mine still doesn’t work and it’s been 20 days.