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Android

Pixel 3xl drops calls after half hour

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2: Seeker

My pixel 3xl drops every call (made or received) after exactly 29 minutes and 50 seconds. I don't know if this is related to phone settings, network or what so wondered if anyone had had similar issues or knew of a fix. It's a real pain in the backside as currently working from home and means I get cut off in every conference call!

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2: Seeker

Hi all, I have a Pixel 3 on Vodafone and have the same issue. I followed some advice to disable WiFi calling on my account (webpage) and on the settings on the phone. After a reboot I am now able to call > 30 mins! Hope that helps!

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Moderator

@Jengoddard I'm wondering if this could be something else, other than the things you've mentioned. Does this issue only happen with conference calls, or does it still cut off on normal calls too? (i.e. one way calls)

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2: Seeker

Hi Josh, seems to do other calls to as it cut my mum off the other day!

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Moderator

@Jengoddard So we can rule out any issues with the network, please can you get back to us with your results from our troubleshooting template?

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4: Newbie

Are you still having this problem? 

 

I have a Pixel 3 which does exactly the same thing.

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2: Seeker

Yes, still happens every call. It's not the conference call provider as does it in all calls. Not been able to find an old handset to try swapping the sim to test if it's a network issue but if yours does it too maybe it's a handset problem 😣 Would be a shame, I've loved my pixel otherwise.

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4: Newbie

I've spent ages on the phone to Vodafone this afternoon and they refreshed my sim card but I still have the problem.  I'm going to call Google tomorrow.

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2: Seeker

I have the same problem, calls drop after 29m 50s, however, only outgoing calls seem to be affected.

I have a Sony Xperia XZ2, so the problem is probably not related to Google.

I have another Vodafone sim which I have tried in my Xperia, and that works ok, no dropped calls. So it seems to only affect certain sims. 

I also noticed that if the phone is set to 3g, then again calls are not dropped, while on 4g dropped consistantly after 29m 50s.

I'll be calling Vodafone later, and will post if they can solve the problem.

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4: Newbie

I am having the same issue with a pixel 3 and have followed advice from Vodafone so interested to hear what solution might be

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4: Newbie

I was told that my account was all okay and with no bars or restrictions but that my SIM had not refreshed in a couple of months.  I did a manual refresh and tried again nut the call drops still happen.  Vodafone advised me to contact Google which I have but still don't have a resolution.  So..  I have just done a sim swap to see if that helps.  I will report back on here with the result.

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4: Newbie

Right then.. it's not the sim card.  But I got to thinking about what's different between my work phone (Redmi) which works ok and my PIxel.. and the only thing that I can think of is that WiFi calling is enable on the Pixel but not the Redmi.  Next plan is to disable Wifi calling and try again.

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2: Seeker

I found that setting the phone to 3g worked. 4g calling seems to be the problem. However, my second Vodafone sim has no problems at all if I put it in my Xperia. This suggests there is a problem with the configuration of the sim or account. In my case I also have other account problems that may be linked. I am unable to set a spend limit, or turn off Secure Net. Also, I cannot see my usage breakdown. I think the account needs to be removed and set up again from scratch.

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4: Newbie

still having same issues - only happens when on 4G and other sims work fine - please help 

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4: Newbie

still having same issues - only happens when on 4G and other sims work fine - please help - have followed Vodafone advice to no avail 

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2: Seeker

Over three weeks now, five messages to Vodafone complaints and no further forward. I've been told it must be my phone, theres a problem with the mast in your area and switch off 4g on your phone. What they don't seem to be able to explain is why my other Vodafone sim works perfectly in the same phone. I'm really fed up now, but they won't release me from my contract. Don't know what to do next.

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4: Newbie

...I find myself on this thread, as we two are experiencing Vodafone issues with Pixel 3 and a 2XL 🤔

 

we've always had a working Sure Signal in the house and for the last month its not been signaling anything! 

its lights are on but no signal is home! 😵

 

Up untill then our Pixel 2 and 2XL worked fine...for the last couple of years.

at home: full signal (but only 3G due to SS) and out of house, we experienced consistent calls and data on the move, mainly over 4G.

 

Since the SS went on the blink I had to look into alternative solutions and WiFi Calling....   

only available for Pixel 3 and up, I upgraded my ladies phone to that and its been dreadful in house (admitedly the SS is not working we've now established).  WiFi calling made matters worse! (or doesnt actually do what it says on the tin)

 

But since I got Vodafone Support involved our phones have been dreadful IN and OUT of house!

one support call they where doing things with the SIMs and having me remove and put back in etc.

 

calls dropping / calls of such poor quality you have to hang up./ complaints that when people call they get a disconnected messeage or unobtainable tone....

and if we are lucky it goes straight to voicemail, without ringing the handsets!

 

am interested to note that at least 2 others in this thread also have Pixel 3 and are expereiencing dropped calls

 

...YMMV

 

Pixel 3

Pixel 2XL

 

 

 

 

 

 

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Moderator

Hi there @moof, as we'll need to take a look into the network connection in your area as well as the issues you're experiencing with your Sure Signal please can you get back to me with your results from our 2 troubleshooting templates: 

 

Should anyone on the thread be continuing to experience issues with calls dropping after 29 minutes and 50 seconds, please drop us a message over on Twitter or Facebook where we can take a closer look into what may be causing this. We'll also be able to flag this to our dedicated department if needed. Simply pop your Community username and the link to your post in a message to either channel and we'll take it from there! Doing this also means you won't need to write out your query again.

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2: Seeker

I spent nearly 4 weeks discussing the 29m50s problem with Vodafone, but they had no idea how to resolve it. So I left Vodafone for another network.

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4: Newbie

...when you switched networks did you continue to use the SAME handset?

and was the 30min problem gone?

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4: Newbie

@Tash wrote:

Hi there @moof, as we'll need to take a look into the network connection in your area as well as the issues you're experiencing with your Sure Signal please can you get back to me with your results from our 2 troubleshooting templates: 

Natasha, thanks for you reply.  The Sure Signal is on its way back Vodafone Customer Services in a pre paid envelope (and the mobile phone box they sent for it!)  so no need to complete the above templates thankyou.

 

Why CS couldn't have sent a replacement one in exchange, rather than all this hoop jumping is beyond me!

we have had no reliable signal inhouse, for over a month now. 😫

 

 

*we now return readers to the OP thread about Pixel 3s and DROPPED CALLS

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