4G

[Anonymous]

My 4G is not working on my iphone it is on 3g. i have selected 4G but it just doesnt work and is always 3G.

[jeffkinn]

What is the area? What phone is it? Unless you give us the details we need we won’t be able to help you

[Anonymous]

N15 6tl

[jeffkinn]

An area I know well - my grandparents lived nearby in Dalston.

On the iPhone in settings - mobile data - mobile data options

Does it say Voice & Data 4G?

[BandOfBrothers]

---

@shaztar3 wrote:
N15 6tl

---

There was a disruption recently with surrounding masts which can occasionally take a few days to settle..

"We've fixed an issue in this area recently. Sorry if you noticed any disruption - things should have been back to normal since 2.14pm 23 Dec 2016"

However if this is happening everywhere then I still think it's your Vodafone account settings. 

Good luck. 

[Anonymous]

iPhone 6

[Anonymous]

Yeh it deoes

[jeffkinn]

In that case, as @BandOfBrothers has said, you need to speak to customer services as there is clearly an issue with your account.

But make sure you tell them what is actually happenning and don't mention anything about the sim not being active as that will confuse them and they'll give you the wrong information.

good luck!

[Anonymous]

So what do I need to do

[Anonymous]

Call them

[Anonymous]

I don't have credit to call them