Business Account Online Access

[Haris]

Hi,

It’s been over 2 weeks since I joined Vodafone and having spoken to about 11 or 12 Vodafone “specialists” either on the chat or over the phone, my online access to my Vodafone has still not been resolved.

I think it’s a backward step from Vodafone for not having an app for business accounts in the first place when every other network in the country does and on top of this, the so called “specialists’” inabilities to sort simple issues such as this.

Having registered on my Vodafone, all I can see is my mobile number and direct debit details with no access to either usage, bills or price plan which is frustrating.

The umpteenth times I have spoken to the customer service advisers has resulted in the same old, “Don’t worry, I will sort this issue out differently than the others and give you a call back” and needless to say that was the end of that.

Starting to think I have made a huge mistake by switching over to Vodafone which I will be cancelling if it does not get resolved in the next 7 days.

Cheers

[BandOfBrothers]

Hi @Haris

From what I’ve read it can sometimes take for the 1st bill to be produced for the myvodafone to catch up. From then it should provide the usual information. 

I agree not having a myvodafone app for a business is a hinderance which is a subject raised a few times on the Community Forum. Basically imo a Business Account is too intricate for the App version of myvodafone to work. 

If a Call Back had been promised then for that not to happen is poor support. 

It is of course your decision to cancel your contract within any cooling off period.

> Can-business-customers-take-advantage-of-the-Network-Satisfaction-Guarantee.

[Haris]

Hi @BandOfBrothers

My understanding was the same regarding the information only been available after the first bill but I keep getting told by the CS that they can see all the information on their system already which is virtually the same as my Vodafone account.

You would be surprised to hear that I have also been told that the Business App is being launched at the end of December this year!

It is disappointing and frustrating that no one in CS wants to take the responsibility to resolve the issue, the reason they don’t bother getting back to me.

I had previously read up about poor CS from Vodafone on the forums, yet I guess I have only got myself to blame for switching over in the first place.

[BandOfBrothers]

Hi @Haris

Yes I would be surprised to hear of a myvodafone app for Business Accounts. 

Personally I'd wait until the first bill has been produced. They will be able to see more than you possibly because of their system access. 

Whilst I understand the importance of customer service being part of the support section of a network for me its primarily the strength of network connection and data speeds that's the 1st consideration. 

Ive used most of the networks and they all have their pro's and con's with sometimes it depends on the agent you get and their product knowledge and understanding the query fully. 

Sometimes a customer who has a deeper understanding of the services and systems can draw more assistance as they know exactly what to ask for I've found. I know because in the past I've contacted different networks customer services and manufacturers customer services ask the same question twice but dumbed down how I asked the 2nd time and you'd be amazed at how the replies differed.