Cannot Connect To The Internet

[iainpercival]

I have a USB E220 installed on my laptop that has been working for the last year without any glitches

But no I have the following challenge....

The dashboard will open and find the device and signal
I then hit the connect button and it connects no problem
If I then try to open an internet page I am unable to do so with a white page appearing but no error message
When I check the Dashboard it shows as connected but there is no figures for data transferred or time connected

I have uninstalled and reinstalled etc

[Retired-Daz_V]

Hey there Iain,

This does sound bizarre! Have you tried the following?


- Pop the SIM into a mobile / another USB modem to test your connectivity?

- Tried in a different location?

- Tried to disconnect/reconnect (repeat if necessary) a few times?

- Tried 2G only? 3G only? Is there any difference?

- Disable your firewall and try a different browser?


Also, how long has this been going on for? I'm building in my mind some possibilities, and if you could answer the above curiosities, I'm confident we'll get to the end of this!

Let us know how you get on! Whilst we're on the subject of online working, remember that we offer a host of hassle-free services for our customers such as Online Billing, Online Upgrades... all available after you've signed up for a free My World account. It's really easy, and could help you save your time and money if you're thinking of calling us on 191 in the future.



Daz

eForum Team


PS... I you've got a spare minute and wouldn't mind, please click the feedback link in my signature to let us know how we're doing - your opinions really count!