Charged after account closed - ARGH!

[pinkrabbits]

I keep receiving bills for paper billing for an account that is closed

I have consulted with your store in Barnstaple, Devon – they advised me that the £3.08 is 3 lots of £1.54 the charge for paper billing for 3 months on an account THAT IS CLOSED!

They agreed with me that I should not pay this fee and sent you an email on your internal email with your stores to confirm this.

This email was sent 5/7/16 at approximately 1:30pm – this should help you to find it on your system.

I have in fact already paid one lot of £1.54 on 9/5/16 in error and I will not make this mistake again.

It has been a catalogue of disasters with your company and if you care to look at my account and familiarise yourself the disaster that it was.

Please stop sending me bills – please correct this mistake ASAP and please send me written confirmation that this has been done.

[BandOfBrothers]

Hi @pinkrabbits

If this was my situation I'd also write to Vodafone 

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN.

and check my credit file via http://www.experian.co.uk just in case anything has been reported on it. 

This is a Customer to Customer forum however This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

[Retired-LouiseE]

Hello @pinkrabbits

I understand your frustration at this.

The best way forward is to call our team on 0333 304 0191 and we will look into and resolve this for you, standard call charges apply.

Louise