Does Sure Signal work with BT Inifity 2?

[Tech-Recycle]

We have just upgraded the office to BT Inifinity 2 and are now in the situation where our Sure Signal is not working. Tech support have thrown all sorts of suggestions at us including getting BT to change their protocol to from PPoA to PPoE which is a none starter plus opening up around 10 ports on our router which is rediculous. Given the fact we have (on a good day) 1 bar without the Sure Signal we are effectively out of touch with our customers until we get this resolved.

We have the following equipmet in place.

BT/EPI router set to passthru

Draytek 2820

Network Switch

DHCP supplied by server

Sure Signal

Has anyone got a Sure Signal working on Infinity 2 and/or is there a resolve as this is now critical and telephone support seem to reading from a script and suggesting whatever comes to mind.

It doesn't help that, as usual, the Vodafone website is down for days at a time! We swapped over to Vodafone a year ago as it used to be the "professional network" with better coverage and professional services to back us up as a customer. Sadly this is no longer true with a flakey website, bad coverage, questionable telephone support and repeated excessive charging.

[Tech-Recycle]

  After doing some diggin around last night and talking to a telecom techies it appears BT Ininity 2 does not support PPPoE (which the Sure Signals requires) so you have to use the BT HOME hub which will encapsulate the protocol and get it off site to the network. In other words If you are a business and use a professional switch/firewall on the back of the BT router you have to replace it with their HOME hub.

[Retired-Andy]

Hi Tech-Recycle,

Check to make sure the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

Is your Sure Signal plugged into the network switch or the router?

If it’s the network switch, try plugging it directly into the router to see if that makes a difference.

A Sure Signal will work on PPPoA but your router will need to have an inbuilt bridge for this to happen.

If you’re on a business network, check your firewall settings to make sure the Sure Signal is allowed through.

Let me know how you get on.

Cheers,

Andy

[Tech-Recycle]

Hi Andy,

The Draytek is on a DMZ with all ports open and is then connected to the BT Openreach modem which is set to Passthru. We therefore cannot plug the Sure Signal into the modem and cannot replace the Draytek 2820n with the BT supplied HOME Hub as it does not offer the security and features required for a business.The Draytek is a very common, business class router/switch second only to Cicso and it's subsiduaries.

[Retired-James]

Hi Tech-Recycle,

Do you know if the router that you’re using and have the Sure Signal connected to has a built in bridge to link PPPoA to PPPoE?

James

[Tech-Recycle]

I'm reading on various threads responses over the past year ###### with the various Home Hubs and BT offerings eg. Infinity where it seems the Sure Signal does not work?

[jeffkinn]

I have a Sure Signal and BT Infinity and I've never had any problems with BT Home Hubs and other makes or routers.

[JoelClarke]

I remembered when I had BT a few years ago; it was a nightmare: I had to open about 40 ports to get PC and PS3 games to play, and to turn off everything in the firewall because BT set these ridiculous restrictions. My Sure Signal box would never work with BT, but when I changed over to Virgin Media once it came into the area, it worked a treat. I assume it's because of that.

[Tech-Recycle]

Why has the forum blanked out the word issues with ##### in my original message? Is mentioning having an issue swearing? If so there is a lot of swearing on here!

[jeffkinn]

The ##### it out.