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Hi MargaretElizabeth,
Let's take a look and see what we can find out here. Rest assured that any questions we ask are not intended to be "silly" - they're designed to help us narrow down the likely cause of the lower speeds by helping to rule out likely causes of issues. The broadband spees are advertised as "Up to", not exact speeds, however what you're describing is certainly slower than I would expect.
I've had a look on our system and can see that you are, as you say, in an area with indoor strength 3G signal, even with a number of noteable buildings in the surrounding area which could be larer enough to affect the signal coverage such as the school to the south or the Civic Centre to the north.
Firstly, do you have the same issue when you try to connect in any other location? If you're using a laptop and try to connet from somewhere else with the same results, this would suggest that the issue is not tied to level of signal in your area.
Secondly, is the connection constantly slow at the moment, or does it come and go? Is there any pattern to when the signal has been stronger, including the string week previously, for example is it stronger at a specific time of day, or have the low speed periods conicided with bad weather as this can affect the signal quality.
Finally, can you just try setting the VMC desktop to connect via 2G for me and let me know what speeds you see when you try this. This will help to check if there may be a 3G-specific issue.
Please get back to us with this information - the more we get, the bbetter we'll be able to track down what's happening.
DaveN
eForum Team
Let's take a look and see what we can find out here. Rest assured that any questions we ask are not intended to be "silly" - they're designed to help us narrow down the likely cause of the lower speeds by helping to rule out likely causes of issues. The broadband spees are advertised as "Up to", not exact speeds, however what you're describing is certainly slower than I would expect.
I've had a look on our system and can see that you are, as you say, in an area with indoor strength 3G signal, even with a number of noteable buildings in the surrounding area which could be larer enough to affect the signal coverage such as the school to the south or the Civic Centre to the north.
Firstly, do you have the same issue when you try to connect in any other location? If you're using a laptop and try to connet from somewhere else with the same results, this would suggest that the issue is not tied to level of signal in your area.
Secondly, is the connection constantly slow at the moment, or does it come and go? Is there any pattern to when the signal has been stronger, including the string week previously, for example is it stronger at a specific time of day, or have the low speed periods conicided with bad weather as this can affect the signal quality.
Finally, can you just try setting the VMC desktop to connect via 2G for me and let me know what speeds you see when you try this. This will help to check if there may be a 3G-specific issue.
Please get back to us with this information - the more we get, the bbetter we'll be able to track down what's happening.
DaveN
eForum Team
Hi MargaretElizabeth,
If the speed was ok for a week and then dropped dramatically, this points to one of two issues:
- a problem with a site in the area
Or
- a problem with your device. If you’re within your first 28 days then you can get a like for like exchange.
I’ve checked your local site and there are currently no faults.
From speaking with a colleague of mine who could look into this further for us on the network, it would seem that it’s simply a case of a small site with a lot of traffic currently using it.
Tonight in particular, there is a lot of upload activity which is affecting the download speeds.
My wonderful colleague is going to keep an eye on this tonight and if there is still a large amount of data being uploaded, they will see if they can restart the site to see if it helps.
In all honesty, due to the time of year, I’m not surprised there is a large increase in uploads as many people will be uploading photos and sharing files etc.
Let me know how you get on tomorrow.
All the best,
Jenny
eForum Team
If the speed was ok for a week and then dropped dramatically, this points to one of two issues:
- a problem with a site in the area
Or
- a problem with your device. If you’re within your first 28 days then you can get a like for like exchange.
I’ve checked your local site and there are currently no faults.
From speaking with a colleague of mine who could look into this further for us on the network, it would seem that it’s simply a case of a small site with a lot of traffic currently using it.
Tonight in particular, there is a lot of upload activity which is affecting the download speeds.
My wonderful colleague is going to keep an eye on this tonight and if there is still a large amount of data being uploaded, they will see if they can restart the site to see if it helps.
In all honesty, due to the time of year, I’m not surprised there is a large increase in uploads as many people will be uploading photos and sharing files etc.
Let me know how you get on tomorrow.
All the best,
Jenny
eForum Team
Hi MargaretElizabeth,
If the speed was ok for a week and then dropped dramatically, this points to one of two issues:
- a problem with a site in the area
Or
- a problem with your device. If you’re within your first 28 days then you can get a like for like exchange.
I’ve checked your local site and there are currently no faults.
From speaking with a colleague of mine who could look into this further for us on the network, it would seem that it’s simply a case of a small site with a lot of traffic currently using it.
Tonight in particular, there is a lot of upload activity which is affecting the download speeds.
My wonderful colleague is going to keep an eye on this tonight and if there is still a large amount of data being uploaded, they will see if they can restart the site to see if it helps.
In all honesty, due to the time of year, I’m not surprised there is a large increase in uploads as many people will be uploading photos and sharing files etc.
Let me know how you get on tomorrow.
All the best,
Jenny
eForum Team
hello jenny. i have went to the vodafone store i purchased to contract and dongle with and got the dongle replaced(incase of fault) and my download speeds are still roughly the same if not worse. at the minute im getting 4.5kbps download and 4.9 upload speeds. this is very frustrating. i could understand it being slow with people uploading over the holidays but its been like this for over 2 weeks now??? at the beginning i was getting download speeds of around 450-500kbps and uploadings around the 300kbps mark. why has this dramatically changed over the 2 weeks?
Hi MargaretElizabeth
Sorry to hear this is still an ongoing issues for you.
If you have had the modem swapped and the same is still happening then this must be down to the signal your receiving in your area.
Did you have your signal checked in store before purchasing the dongle?
All I can say really here is go back to the store explain the situation around your weak signal and see what they can do for you as this sounds like it wont be improving in the future
Thanks
Matthew
eForum Team
Sorry to hear this is still an ongoing issues for you.
If you have had the modem swapped and the same is still happening then this must be down to the signal your receiving in your area.
Did you have your signal checked in store before purchasing the dongle?
All I can say really here is go back to the store explain the situation around your weak signal and see what they can do for you as this sounds like it wont be improving in the future
Thanks
Matthew
eForum Team
Hi MargaretElizabeth
Sorry to hear this is still an ongoing issues for you.
If you have had the modem swapped and the same is still happening then this must be down to the signal your receiving in your area.
Did you have your signal checked in store before purchasing the dongle?
All I can say really here is go back to the store explain the situation around your weak signal and see what they can do for you as this sounds like it wont be improving in the future
Thanks
Matthew
eForum Team
I'm not being funny but thats your reply? go to the store? have you not been reading my posts? or the replies ive been getting from your staff colleagues? this is a good place for signal mathew i have been geeting great signal for the first week i got the dongle. yes he checked the signal strength before i baught it! i'm not an eejit friend! please read my posts before you answer silly replies! I HAVE BEEN GETTING GOOD CONNECTION ITS THIS PAST 2 WEEKS HAVE BEEN BAD!!!!! IO HAVE REPLACED THE DONGLE AND STILL BAD SPEEDS! DO SOMETHING PLEASE AS IM ON AN 18 MONTH CONTRACT!!!!!
Hi MargaretElizabeth
My apologies around the last post since then I have taken a further look into this at your request for you
An engineer has been keeping an eye on this over the last couple of days when Jenny first raised this for you and it appears that someone is uploading allot of data through the site however we have tried to reset this to see if it fixes it however it didn't affect it as someone is manually connecting each time to the site.
The engineers are aware of the issue in your area and are closely monitoring this for you however at the moment we can't supply any further information around when this will be fixed but I do assure you we are aware and will let you know if there are any changes.
Again I apologise around my first post as I wasn’t aware that anyone was looking into this until I spoke to another colleague who put me right
Thanks for your understanding around this.
Matthew
eForum Team
My apologies around the last post since then I have taken a further look into this at your request for you
An engineer has been keeping an eye on this over the last couple of days when Jenny first raised this for you and it appears that someone is uploading allot of data through the site however we have tried to reset this to see if it fixes it however it didn't affect it as someone is manually connecting each time to the site.
The engineers are aware of the issue in your area and are closely monitoring this for you however at the moment we can't supply any further information around when this will be fixed but I do assure you we are aware and will let you know if there are any changes.
Again I apologise around my first post as I wasn’t aware that anyone was looking into this until I spoke to another colleague who put me right
Thanks for your understanding around this.
Matthew
eForum Team
