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06-01-2017 07:57 PM
Not sure where to start here except that I'm seriously regretting signing up for this fobre broadband contract. It's an absolute pile of bloody junk with customer servoces to match. I was warned so it's my fault I guess.
Firstly, I've got a few pieces of Sonos kit which have worked fine up until now. The controllers on our android phones only seem to work very sporadically but luckily I've got a Sonos controller that works when the rest of it works but often the whole thing drops out so I can't play my own music or listen to internet radio. The Lan connections are constantly dropping out so my pc which is hard wired to the router often goes down as does my powerline so watching films on my firestick is intermittent. My Canon wireless printer which used to work still won't connect wirelessly after spending several hours trying to sort the problem. On top of that the drones at vodafone won't cancel my contract without a penalty despite this junk being not fit for purpose. I've requested to escalate the issue further up by guess what, no response. I'm sick to death of these organisations giving away not fot for purpose junk routers that simply aren't up to the job. My previous TP Link Archer router was faultless. Take my advice and keep away from this God awful company.
07-01-2017 09:46 AM
Totally agree.
As long as a person understands the provider wouldn't be able to support any issues arising from using their own router.
I've always used another ISP and been happy with their HomeHubs
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
07-01-2017 09:51 AM
07-01-2017 01:28 PM
08-01-2017 08:55 AM
Looks like I spoke too soon - 2.4 GZ worked for a few days, but now problems
08-01-2017 12:53 PM
This is what often happens with this stuff. You think you've fixed it but the problem reappears. My initial problem was solved when I replugged the lan cable into my bridge for a while then it went t*ts up again.
08-01-2017 04:52 PM
@Alekin and @Saunders756 Our Broadband Live Chat team are available to answer any queries you have. They'll be happy to get this resolved for you.