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Fibre broadband and Sonos

Saunders756
2: Seeker
2: Seeker

Not sure where to start here except that I'm seriously regretting signing up for this fobre broadband contract. It's an absolute pile of bloody junk with customer servoces to match. I was warned so it's my fault I guess.

Firstly, I've got a few pieces of Sonos kit which have worked fine up until now. The controllers on our android phones only seem to work very sporadically but luckily I've got a Sonos controller that works when the rest of it works but often the whole thing drops out so I can't play my own music or listen to internet radio. The Lan connections are constantly dropping out so my pc which is hard wired to the router often goes down as does my powerline so watching films on my firestick is intermittent. My Canon wireless printer which used to work still won't connect wirelessly after spending several hours trying to sort the problem. On top of that the drones at vodafone won't cancel my contract without a penalty despite this junk being not fit for purpose. I've requested to escalate the issue further up by guess what, no response. I'm sick to death of these organisations giving away not fot for purpose junk routers that simply aren't up to the job. My previous TP Link Archer router was faultless. Take my advice and keep away from this God awful company.

16 REPLIES 16

Totally agree. 

 

As long as a person understands the provider wouldn't be able to support any issues arising from using their own router. 

 

I've always used another ISP and been happy with their HomeHubs :Winking_smiley:

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Saunders756
2: Seeker
2: Seeker
Hi Alekin
Thanks for your reply.
I also use a bridge as I've had my sonos for s few years now and back then it had to have a sonos product connected to the router. I often have to reboot the router as for example I lost everything last night and had to do it twice. My main issue though is with my phone not being able to connect to the Sonos. It certainly would be appreciated if you could share your router settings as there may be something I've missed.

Alekin
3: Seeker
3: Seeker
Ok use pc and connect to router using experience settings, under wifi do not split ssid, on frequency tab just select 2.4 ghz - that should do the trick

Saunders756
2: Seeker
2: Seeker
OK. Thanks Alekin.

Looks like I spoke too soon - 2.4 GZ worked for a few days, but now problems :Sad_face:

 

This is what often happens with this stuff. You think you've fixed it but the problem reappears. My initial problem was solved when I replugged the lan cable into my bridge for a while then it went t*ts up again.

Colleen
Moderator (Retired)
Moderator (Retired)

@Alekin and @Saunders756 Our Broadband Live Chat team are available to answer any queries you have. They'll be happy to get this resolved for you. :Smiling: