Iphone 6 and free Spotify Premium

[jimlondon30]

Hi,

I have upgraded today to an iphone 6 64gb (£53.50 per month) and it comes with Sotify Premium free for 2 years.

The order confirmation email came through very quickly but I have yet to receive a text that enables me to choose Spotify (or Sky Sports or Netflix)

Discussed this with an online chat member of staff and he told me to text ENTERTAINMENT to 97613 and then to follow the link. Now when I do this it does indeed have the Spotify Premium selection option but tells me this will cost £9.99 per month (the first month being free). The online agent has told me to ignore this and assured me I will not be charged the additional premium each month- I have not yet done this as I am rather dubious!

Please could someone confirm this is correct - surely the Vodafone systems should have picked up that I have now successfully upgraded to the new tariff and that there is no charge for 24 months.

[Retired-Simon]

Hi JeffWong, GAVSY and Alltaken,

We’ll be able to get this sorted for you. Please get in touch here. 

Hi stevehiggin,

Do you have the reference number from your email so we can see what’s going on with it?

It’ll look like #8000000.

Thanks,

Simon

[GAVSY]

After upgrading to a Red XL plan I mistakenly chose Netflix, and wish to change to Spotify, after an online chat with 'Jack' I was told to wait 24hr and text 'Entertainment' to 97613, I did so but this has not reset my entertainment package, it says Spotify free for 1st month and £9.99 after that. Could you reset it please or explain how to get it sorted.
Many thanks

[davidspalton]

I think you get Netflix for 6 months and either spotify or sky sports for the duration of the contract

Dave

[SkylineLvr]

Yeah, you get Netflix for 6 months fee and a choice of Spotify or Sky Sports. I would call them back or get on chat to see if they can fix the issue.

[Alltaken]

Just to add, I also have this issue, no option for spotify premium only Netflix and sky sports. Contacted Vodafone but still to no avail.

[rosie111]

stevehiggin- when using the link make sure your wifi is switched off and connect using the 3G/4G on the phone. Hope it helps

[stevehiggin]

The references I have are:

WRT165[#7956204]
WRT165 [#8002512]

Steve

[Retired-Sarah]

Hi stevehiggin,

We’ve got your email and we’ll be in touch as soon as possible,

Thanks,

Sarah 

[noob17]

Sorry to hijack the thread but i need you to sort out my spotify and netflix.

I have the same issue as the others. My offers webpage only shows 1 free month of spotify or sky sports and no mention of netflix.

Thanks

[stevehiggin]

Don't expect a quick fix, I'm still waiting for it to be resolved nearly 3 weeks on, I bet vodafone wouldn't be so slow to fix a problem with my account that meant I paid less every month...