Issue with Sure Signal 3

[ssizen]

Hi

Has a SS£ and changed routers, same make but since the SS3 does not work, Vodafone support (after a very long call hold!!) reset but no change so any help much appreciated, I have it plugged direct into the router (although before it was not), it is showing

Flashing Red / No Internet light / Steady orange service / Steady orange In Use

IP is this but it changed on router reboot:      217.44.235.28

Speed test is: Upload 2.86Mb / Download is 8.2Mb

Serial is:          42151297498

I have tried reserving an IP based on its MAC as well and forwarding the following ports in the table below

Traceroute is as below

Any help much appreciated we get zero signal where we are which is not in the middle of nowhere either

Cheers

	1	SS3	8	192.168.1.67	8	TCP
	2	SS3	50	192.168.1.67	50	TCP
	3	SS3	123	192.168.1.67	123	UDP
	4	SS3	500	192.168.1.67	500	UDP
	5	SS3	4500	192.168.1.67	4500	UDP
	6	SS3	1723	192.168.1.67	1723	TCP or UDP

TR is as below

1    15 ms     1 ms     1 ms  ARCHER_VR2600 [192.168.1.1]

  2     *        *        *     Request timed out.

  3    10 ms     8 ms     8 ms  31.55.186.181

  4    11 ms     9 ms     8 ms  31.55.186.180

  5    12 ms    10 ms    11 ms  195.99.127.56

  6    13 ms    11 ms    11 ms  peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]

  7    12 ms    11 ms    11 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]

  8   132 ms   125 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

[ssizen]

It may well come to that, seems a shame we are caught in the middle, I have been with Vodafone for ages now but currently due to no network coverage (I live at TN22 3SH which by no means is in the middle of nowhere), it may be time to move. Just got a new i-phone 6 as well, that will be an interesting in contract conversation, still I reckon "Goods not fit for purpose" should kybosh that!!

[Rahim]

@ssizen Apologies for the delay in getting back to you. 

I can see your Sure Signal has made a successful connection with our server on 6 November 2016 at 1.05pm. 

If you're still having trouble, please can you confirm your IP address, as you mentioned in your first post that it changed. 

@DuncanMcG Please can you also verify your IP address, as the address mentioned in the thread you created isn't on our Whitelist. 

[ssizen · Accepted solution]

Hi

Ok may be help for any other poor sod like me who has spent weeks on this, TP-Link said enable Full-cone NAT, this did NOT work and actually caused the VOIP phone to stop working but as a last resort I then disabled IGMP Proxy and now I have the SS3 working as it should.

Not sure why, MTU is 1480 as default for info

Thanks all for the help given

Shaun

[ssizen]

Red herring, worked for a day or so and back to normal now, no connection, still 5 phones with no signal, not much use to me here so will look for a supplier who can provide network coverage.

[Rahim]

@ssizen Sorry to hear this. 

Please can you confirm your current light sequence? 

If you could also please confirm if you've tested a different Ethernet cable, as well as testing the device in a different location?

[Lukejdavid3812]

Hi I have been reading your posts with interest, i to have been on the vodafone / BT merry-go-round trying to resolve my VR2600 > VSS problem for over 10 days now.  Did you need to purchase a new router of have you stumbled on a fix.  Any steer in the right direction would be greatly appreciated.

Luke TW

[ssizen]

Hi

Ended up being a new router, everyone just blamed each other, more the fault is the shocking signal we have round here and we are by no means out in the sticks. Will look for a new company upon renewal with better coverage

Good luck!

Cheers

[Becca_P]

@Lukejdavid3812

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results fromhere.
• Your ping test results fromhere.
• Your external IP address fromhere.
• The results of a traceroute.
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[stacyjwoodhouse]

My VSS v3 stopped working on 13th Feb 2017...no changes to internet connection or router. BT blame Vodafone, Vodafone blame BT blocking VPN traffic.

Boss who is on BT and has a sure signal also stopped working at same time (lives next door to the business with the other failed VSS). Other clients who are on BT do not have the issues, so believe its not a general BT issue.

Tracerotue

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 90 ms 104 ms 65 ms Vigor.router [192.168.1.253]
2 35 ms 34 ms 34 ms host81-148-96-1.in-addr.btopenworld.com [81.148.96.1]
3 35 ms 35 ms 34 ms 213.120.178.141
4 35 ms 41 ms 35 ms 213.120.177.98
5 35 ms 35 ms 36 ms 217.41.168.13
6 38 ms 36 ms 41 ms 217.41.168.107
7 36 ms 76 ms 115 ms acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net [109.159.249.86]
8 36 ms 36 ms 35 ms core4-te0-10-0-26.faraday.ukcore.bt.net [109.159.255.197]
9 35 ms 37 ms 36 ms host213-121-193-183.ukcore.bt.net [213.121.193.183]
10 34 ms 35 ms 38 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
11 35 ms 39 ms 36 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal serial number: 43160511556

Download: 12.20Mbps / Upload: 1.72Mbps

[ChazzD]

@stacyjwoodhouse

I've processed a resync of your Sure Signal. 

Please wait 6 hours, reset the device and let us know if this has resolved the issue.