Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[magrathea]

Hi Kay,

I don't have a fixed IP address, since posting these details several days ago I have rebooted the router, my IP address is now : 109.159.61.159.

As my IP address is dynamic, how does Vodafone deal with this? What is the whitelist? Do I have to set up DynamicDNS to update Vodafone everytime my modem reboots or I have a power cut?

How do other people ever actually get these SureSignal boxes to work? I'm a computer savvy electronics design engineer with a Ph.D and have had the box for over a week with no joy, how does the man in the street cope with this? Is just a BT internet related problem?

Regards,

        Nick.

[Retired-Kay]

Hi @magrathea

Please speak to your internet provider regarding assigning a static IP address. 

The IP range that you've provided is now on the whitelist (a quick Google search will explain what this is). 

Thanks, 

Kay

[magrathea]

Hi Kay,

Thanks for the reply. Despite you adding my current ip address (and range) to the white list my SureSignal is still flashing in the same manner. I have rebooted it and will leave it plugged in for a day or so.

BT (my internet provider) do not provide static ip addresses to domestic customers, they only provide this service to business customers.

I still have the same question which is how does anyone else get these things to work, it's hardly plug and play? Any other suggestions? Has the Vodafone server seen my SureSignal at all?

Regards,

       Nick.

[BJ1]

OK - I've tried everything now and this infernal V1 SS is still not giving a signal for our phones.  I've supplied all tracecert info, serial number, pings, IP address, changed power supply to a new 2A source, rebooted it in 5 different ways, disabled smart setup on the BT V5 router, used a different ethernet cable etc etc.   I too have a science PhD and I can't get it to work.  I don't have the time to wait hours on the phone for the so-called help line. 

Can the techs please tell me if my piece of junk is actually talking to the VF servers?  I have lights 1,2 and 4 constantly lit, but light 3 is constantly dead. 

We bought this thing several years ago and it worked perfectly for at least 2 years until we changed routers.  I can only assume that V1 SS cannot work with V5 BT routers - is that true? 

[Retired-Rodney]

Hi @BJ1 @magrathea

I'm sorry to hear this issues you've been having.

For more information in relation to this issue, please see our statement regarding BT and Vodafone Sure Signal.

If you'd like to get in touch with us immediately, contact us via Live help.

Thanks,

Rodney 

[bazza987]

Try a 12v 1,5a supply with the right end.

HDD and some routers use the same, you may have one

I have SS1, been on a HH2,3 and now 5 without any changes being made (BT)

[BJ1]

Thanks bazza but I'm using a new 2A power supply and still no signal.  The SS boots up fine but doesn't work with new BT Homehub 5.  I have read the VF statement on this, which appears to say that both they and BT have given up on the problem.  Has ANYONE got a SS V1 working with BT HH5 router?   If so I would be pleased to hear from them.  I don't want to buy a V3 SS because there is no guarantee that it will work with HH5 routers. 

So thinking that we will cancel all VF contracts on our phones and find a supplier that can give us a signal.  Pathetic performance by VF!

[bazza987]

Hi BJ1.

The reason I posted is that is exactly what we have.

SS1 and HH5. ( we also have another router off the back of the HH5.

Ours was a major problem at the start - go back to earlier posts on this thread and you will see. Tried everything. PSU sorted it.

Support were very endearing and in the end one of them suggested PSU change.

Are you SURE the replacement PSU is fine?

Also, have they tried a forced software update for you?

Bazza

[BJ1]

Hi Bazza

Good to hear that you have solved the problem and thanks for your suggestions - much appreciated! 

The replacement PSU is fine.  I've tried 4 different PSUs supplying over 1.5A and no joy.  

I'll try forced software update - I guess VF do this from their end.  

Can I ask VF techs to do this please?

Nobody from VF has told me what our SS looks like from their end.  Is it talking to their servers?  Is our IP address on the white list?  This is all getting a bit tedious! 

[magrathea]

Dear Rodney,

So if I understand this correctly the case is "oh you're a BT customer ... tough". I'm now considering moving to BT as they have a very nice new £5 per month sim only contract.

Regards,
      Nick.