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[Mikewyer]

Spent ages discussing sure signal problem then just as resolution was about to happen site crashed! The live 24/7 always available chat isn't what it says. I think I need a replacement box. Can anyone help?

[Retired-Kay]

Hi Mikewyer,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[Mikewyer]

I no longer get 3G and can't update numbers usable on it but Voda phone signal seems to be stable for last 24 hours

Download speed 2.29Mbps
Upload 0.35 Mbps
Serial no. 41113721868
Model 9361 Cell V2-V
Part no 3JR09110ABBA

Sent from my iPhone
i-message [removed for security]

Personal Mail : [removed for security]

BBC e-mail : [removed for security]

[Retired-Kay]

Hi Mikewyer, 

Is this a version 2 Sure Signal? 

Everything is fine with the information you've provided so far, can you also do a traceroute for us? 

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.


skipscore - We can deregister it for you. 

Take a look here for how to get in touch.

Thanks, 

Kay

[skipscore]

Hi,

I thought that I had de registered my sure signal before giving it to a friend. This appears not to be the case. Is there anyway I can check please ? I no longer have my contract with Vodafone.

Thanks