Hello I was just wondering if someone could just help me please.... I paid my bill yesterday (16th of March) and vodafone are saying they haven't received it called my bank and they said they money has cleared so please tell me where my money has gone cause I'm not paying it twice when clearly my bank is telling me it has cleared. I'm so confused about this, never had this problem before now due to their system being down yesterday
Because altho youve tried paying it whether via app or online vodafone havent took it even tho bank states other wise..last few times ive tried using the app or online it never goes fully through at vodafones end and needs to be corrected ...but because we have technically authorised a payment to vodafone the bank puts payment in pending. Vodafone wont collect payment from bank due to that error so bank will automatically put it back as available after 4 working days...once its showing back into ur account pay via 45566 and payments go straight through...paying by app etc causes more trouble than anything.
So now it's been 4 days that I have been speaking to vodacon and today they threat me if I didn't pay my bill they would cut me off so now I have paid them twice for my bill totally £171 I don't have money lying around to pay a bill twice when I paid it the first time
If you reply back to the original email thread with Vodafone, we'll be able to let you know if the original payment does get allocated to your account.
Alongside this, if you provide proof of payment for the original payment, we'll be able to look into this for you.
I wouldn't of paid twice...if my payment had been taken then it be upto vodafone to find it..esp if i gave proof of paying...if they cut me off over it then they would need to give me helluva compensation and apology to continue me staying with them....
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