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Hi JoeD53,
Welcome to the eForum
I'm afraid I have to agree with our Customer Services on this one and we wouldn't be in a position to cancel your contract. However I would like to look into the network in your local area and do a few health checks, could you provide us with your new post code please?
There's also the possibility that improvements could be planned for your area but for anyone else interested in checking the coverage we have throughout the UK have a look at our new and improved Coverage Map. From the Coverage Map there's a feedback form to suggest areas where you would like signal to be improved.
I'd also like to mention that we have also recently launched our Vodafone Sure Signal (Vodafone Sure Signal) which provides 3G coverage for calls, texts, picture messaging and internet access throughout your home. If you have weak signal but have a fixed broadband line this could be an ideal way to go!
We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
Adam
eForum Team.
Welcome to the eForum
I'm afraid I have to agree with our Customer Services on this one and we wouldn't be in a position to cancel your contract. However I would like to look into the network in your local area and do a few health checks, could you provide us with your new post code please?There's also the possibility that improvements could be planned for your area but for anyone else interested in checking the coverage we have throughout the UK have a look at our new and improved Coverage Map. From the Coverage Map there's a feedback form to suggest areas where you would like signal to be improved.
I'd also like to mention that we have also recently launched our Vodafone Sure Signal (Vodafone Sure Signal) which provides 3G coverage for calls, texts, picture messaging and internet access throughout your home. If you have weak signal but have a fixed broadband line this could be an ideal way to go!
We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
Adam
eForum Team.
Hi JoeD53,
Welcome to the eForum
There's also the possibility that improvements could be planned for your area but for anyone else interested in checking the coverage we have throughout the UK have a look at our new and improved Coverage Map. From the Coverage Map there's a feedback form to suggest areas where you would like signal to be improved.
I'd also like to mention that we have also recently launched our Vodafone Sure Signal (Vodafone Sure Signal) which provides 3G coverage for calls, texts, picture messaging and internet access throughout your home. If you have weak signal but have a fixed broadband line this could be an ideal way to go!
We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
Adam
eForum Team.
All this tells me that I am a mug for taking out a two year contract and how un-flexible you are.
The post code is NN17 1SA and yes I have checked your signal strengh. This is a town centre and your shop also gets this weak signal. I do not have a home broadband or I would not be using this service. I will just have to bite the bullet and go to one of your rivals. Oh well £15 A MONTH FOR NOTHING. How about you donating some of it to a nominated charity.
Hi JoeD53,
I can fully appreciate and understand your frustrations on this situation and I do wish there was more we could do other than to offer the Vodafone Gateway service, but as Adam has pointed out, we have to agree and go with our Customer Services on this one.
In relation to the charity suggestion, in all honesty I like your suggestion as I do take part in numerous fund raising functions and events but Vodafone would not donate to charity in this way I am sorry to say.
Kind regards
Andrew
eForum team
I can fully appreciate and understand your frustrations on this situation and I do wish there was more we could do other than to offer the Vodafone Gateway service, but as Adam has pointed out, we have to agree and go with our Customer Services on this one.
In relation to the charity suggestion, in all honesty I like your suggestion as I do take part in numerous fund raising functions and events but Vodafone would not donate to charity in this way I am sorry to say.
Kind regards
Andrew
eForum team
