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13-11-2014 11:16 AM - edited 13-11-2014 01:41 PM
Hello Tech team
I installed a new sure signal 3 yesterday, registered it and received the confirmation. The VSS hasn't worked yet and is sat there with a FLASHING red light and ORANGE solId IN SERVICE and IN USE light.
I contacted your support team on the chat room and they did a manual activation and then asked me to do the reset on the VSS which I did. It is still the same.
Can you please help.
Thanks. Just in case you need it:
4.14 Mbps Upload 0.52Mps Download
Ping 29ms 4ms jitter
External IP 84.45.205.180
Serial number 42143920710
Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\Sid>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
1 1 ms <1 ms 1 ms router.belkin [192.168.200.1]
2 2 ms 1 ms 1 ms 192.168.1.1
3 * 4 ms 3 ms 80-77-244-1.dsl.xifos.net [80.77.245.1]
4 5 ms 6 ms 4 ms 84-45-205-177.static.enta.net [84.45.205.177]
5 24 ms 23 ms 25 ms lns15.inx.dsl.enta.net [188.39.1.18]
6 24 ms 23 ms 23 ms gi1-5.inx.dist.dsl.enta.net [188.39.1.17]
7 23 ms 58 ms 23 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
8 35 ms 23 ms 25 ms te2-3.interxion.core.enta.net [87.127.236.209]
9 25 ms 23 ms 25 ms te4-2.telehouse-east.core.enta.net [188.39.127.7 6]
10 24 ms 24 ms 24 ms te0-0-2-2.telehouse-east3.core.enta.net [188.39. 127.131]
11 30 ms 31 ms 50 ms lndgw2.arcor-ip.net [195.66.224.124]
12 26 ms 25 ms 25 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.