New iphone 5 not working with Sure Signal

[imillard]

My phone has been upgraded to an iphone 5 with a new SIM.  That happened yesterday afternoon.  After reading these forums I have tried a full reset of the sure signal and also removed and replaced the micro sim.   I'm still unable to use the sure signal and so I have no mobile coverage.  My sure signal serial number is 40110918030

I can't change sure signal owner because I do not have another VF account holder to transfer it to.

thanks

Ian

[markantonyw]

Hi the same thing has happened to my sure signal but with my Samsung Galaxy S3.

Cannot get it to work and have tried everything even had a new sim!

This has been going on for months now and having stumbled upon this thread today made me wonder if you could help?

[Retired-Dave]

Hi markantonyw,

We'll be happy to take a look for you to see what's causing this for you.

So we can see what's happening, can you confirm the following information?

Your Sure Signal serial number.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

[markantonyw]

Hi, thanks for the reply!

My serial is :40112851072

Speed :Download 3.85 Upload 0.36

Ping :67ms

Ext ip :81.131.184.245

Not sure about Traceroute?

Thanks

Mark.

[markantonyw]

Sorry, not sure how to get traceroute on Mac?

[B_e_n]

To do a traceroute on a Mac, open Terminal (Applications, Utilities) and type
traceroute 212.183.133.177 and press Enter

[markantonyw]

Awesome! Thanks B_e_n!

[markantonyw]

Last login: Wed Nov 21 16:16:40 on ttys000
unknown-00-23-6c-84-e8-ab:~ markantonywatkins$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  api (192.168.1.254)  5.255 ms  1.601 ms  1.583 ms
 2  213.123.109.186 (213.123.109.186)  24.697 ms  24.879 ms  25.311 ms
 3  213.123.109.145 (213.123.109.145)  24.038 ms  24.335 ms  25.981 ms
 4  213.1.69.122 (213.1.69.122)  32.457 ms  31.645 ms  32.553 ms
 5  217.41.169.235 (217.41.169.235)  31.762 ms  31.530 ms  31.303 ms
 6  217.41.169.109 (217.41.169.109)  31.762 ms  32.234 ms  32.276 ms
 7  109.159.251.241 (109.159.251.241)  31.556 ms
    109.159.251.239 (109.159.251.239)  82.628 ms
    109.159.251.233 (109.159.251.233)  33.548 ms
 8  core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  39.819 ms
    core2-te0-5-0-7.ealing.ukcore.bt.net (109.159.251.151)  45.866 ms  42.442 ms
 9  peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211)  38.415 ms  38.994 ms
    peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122)  39.708 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  40.512 ms  63.616 ms  40.194 ms
11  85.205.116.14 (85.205.116.14)  40.585 ms  43.690 ms  42.562 ms
12  *

[Retired-Lee]

Hi there markantonyw,

Thanks for the requested information.

Everything checks out so I've forced a resync for you. Could you factory reset the VSS for me to complete the process?

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the reset button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Let me know how you get on.

Cheers,

LeeH

[markantonyw]

IT WORKED!!!!

Thankyou so much!

Mark.

[Retired-Lee]

Hi,

Brilliant!

I'd appreciate your thoughts on how I've handled your query today - eForum Survey

Cheers,

LeeH