New iphone 5 not working with Sure Signal

[imillard]

My phone has been upgraded to an iphone 5 with a new SIM.  That happened yesterday afternoon.  After reading these forums I have tried a full reset of the sure signal and also removed and replaced the micro sim.   I'm still unable to use the sure signal and so I have no mobile coverage.  My sure signal serial number is 40110918030

I can't change sure signal owner because I do not have another VF account holder to transfer it to.

thanks

Ian

[tczwoju]

Hi All

I have just upgraded to iPhone 5 with new sim and have the same problem. I have reset setting on iPhone and reset the sure signal but still no luck. This is serial number for the first 40111646556 unit and second unit is 40120523713. Can you re-synch both please. It is already half a day and still nothing. Best

Wojciech

[allegoricus]

Hi tczwoju,

Half a day is not a long time for your new sim to become associated.

Your situation may yet right itself without further intervention.

HTH,

Peter

[tczwoju]

Hi Peter
Thanks for you answer.
Yes it was not long but now it is. It is almost 24 hours now and still not sync with Sure signal. Can't make and receive calls.

Best

Wojciech

[tczwoju]

Hi All,

Just phoned Vodafone Sure support and they have removed my ownership and added again to both of boxes and resynch them.Let see how it is getting on.

Thanks

Wojciech

[tczwoju]

Hi All,

They have sorted out.It is working now.

Thanks to all.

Wojciech

[allegoricus]

Hi Woj,

Good news! 🙂

Merry Christmas,

Peter