New phone wont work

[Malnic]

Added a new work phone to my sure signal and it wont work, over 24 hours past i reset the device, i removed and re added the device but still it will not connect, i am at a loss the two others devices added to the sure signal still work any ideas or help as what to do? Serial number is 42152167278

[BandOfBrothers]

Hi

Can you try going into the phones settings and toggle Off 4g to force 3G which may help. 

Customer Services On 191 might be able to help.

[John]

@Malnic Please let us know if you require any further assistance after following @BandOfBrothers advice